Adarsh Ravindran

• Partner On boarding / MBG Partners / Franchise Partners - Pan India
• Customer onboarding typically focuses on setting up user accounts, defining access rights, and ensuring that new customers have the appropriate permissions to access the services or products they've signed up for. This involves processes such as account creation, authentication, authorization, and possibly identity verification. It's crucial for security and a smooth user experience.
• Boosted KPI's & continuous improvement strategies to enhance logistical operations & meet supply chain needs
• Kept Supply & demand balance to support production goals & optimize the volume
• Authored business supply chain strategy supporting budget planning,vendor sourcing & logistics
• Collaborating with cross functional team to identify the data source & to streamline data collection resulting in 25% reduction in report development time
• Handling Pan India service partners and maintain good relation with them
• Conducting a meeting with all the partners to share their feedback with relates to average rating and area needs to be improved
• Ensure that the new joiners are able to maintain their daily KRA
• Tracking performances of the team members and suggesting areas of improvements, facilitating & imparting training and monitoring the improvements on a continuous basis.

Experienced IAM policies SME with expertise in developing and implementing policies to enhance security and ensure compliance. Skilled in regulatory adherence, risk management, and cross-functional collaboration.

• Led IAM policy development for global organization
• Ensured compliance with industry regulations
• Identified and mitigated security risks
• Conducted training and awareness programs

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
• Maintained a high level of product knowledge, providing accurate information to customers.
• Answered customer telephone calls promptly to avoid on-hold wait times.

• Collaborated closely with other departments for achieving operational excellence across the organization.
• Investigated basic issues and escalated more complicated concerns.
• Answered telephone or online requests and completed interactions quickly to meet productivity goals.
• Improved process efficiency by analyzing, identifying bottlenecks, and implementing corrective actions.