Adarsh Mohan Gemka
Hyderabad
Summary
Results-driven Team Leader in Sales Operations known for high productivity and efficient completion of tasks. Specialize in strategic planning, customer relationship management, and sales analytics. Excel in leadership, communication, and problem-solving to achieve team goals and improve operational efficiency. Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Overview
3
3
years of professional experience
Work History
Team Leader
Vivifi India Finance Pvt.Ltd
Hyderabad
01.2023 - Current
- Provided daily direction and guidance to team members in Sales Operations.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
- Motivated and empowered team members to build customer satisfaction.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Implemented strategies to take advantage of new opportunities.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
- Conducted root cause analysis to investigate the source of problems in production process.
Customer Service Associate
Vivifi India Finance Pvt.Ltd
Hyderabad
12.2021 - 01.2023
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Followed policies and procedures to meet or exceed established performance requirements.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Education
B.com Computers
JAHNAVI DEGREE COLLEGE
Hyderabad01-2021
Intermediate
Nava Chaitanya Junior College
Hyderabad01-2017
SSC
St Mary High School
Hyderabad01-2014
Skills
- KPI development
- Data analysis
- Customer satisfaction
- Root cause analysis
- Sales operations
- Conflict resolution
- Time management
- Strategic planning
- Documentation and reporting
- Teamwork and collaboration
Languages
Hindi
First Language
English
Advanced (C1)
C1
Telugu
Upper Intermediate (B2)
B2
Timeline
Team Leader
Vivifi India Finance Pvt.Ltd
01.2023 - Current
Customer Service Associate
Vivifi India Finance Pvt.Ltd
12.2021 - 01.2023
B.com Computers
JAHNAVI DEGREE COLLEGE
Intermediate
Nava Chaitanya Junior College
SSC
St Mary High School
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