Santhosh Kumar N

- Assistant Manager - Medical Coding

• Drive the operation to meet /exceed the SLA as defined by the customer

• Coordinating with the client on process related issues & updates

• Ensure an effective forecasting on the business volume for better capacity planning and resource utilization.

• Works with Cross-Functional Teams to ensure that both internal and external customer needs are met

• Reviewing process performance through comprehensive governing model.

•Identify process bottleneck and implement solutions to improve its capacity

• Closely monitor and identify various trends and issues, with potential impact on the business execution; recommend, develop, and implement appropriate responses

• Ensure the effective implementation, measurement, and management of the project execution system to continually increase capability, performance, and strategic value

• Review performance at all levels and provide feedback for improvement.

• Adhere with all internal and external policies and ensure the project team comply at all levels

• CPC
• CCS