Adeena Joel
Business Analyst
Bengaluru,KA
Summary
Dynamic Business Analyst with a proven track record at Tata Consultancy Services, specializing in business requirements analysis and stakeholder engagement. Successfully enhanced operational efficiency through API integration and user experience improvements. Adept at creating dashboards and fostering collaboration, driving impactful decision-making across cross-functional teams.
Overview
13
13
years of professional experience
Work History
Business Analyst
Tata Consultancy Services
12.2012 - Current
- Worked as a business analyst for mobile applications such as mService, mSales, and self-care portals for the client Tata Sky.
- Helped in integrating the Kerala CESS into the billing model of TataSky.
- The testing of the requirements in the UAT environment and highlighting of the issues to the development team before implementing them in the production environment.
- I worked for British Telecom on the integration of backend applications to the monitoring system through APIs for the broadband systems.
- Collaboration with the multiple component teams for the delivery of the requirements within the schedule.
- Worked requirements for the GRC tool Onetrust for the client Randstad
- Analyzed business requirements and developed solutions that improved operational efficiency and streamlined processes across multiple teams.
- Collaborated with cross-functional teams to design and implement data-driven strategies that enhanced decision-making capabilities.
- Led workshops to gather stakeholder feedback, resulting in refined project scopes that aligned with business objectives.
- Created and maintained comprehensive documentation, ensuring transparency and facilitating better communication among team members and stakeholders.
- Mentored junior analysts, fostering skill development and promoting a collaborative environment that improved overall team performance.
- Utilized advanced data visualization tools, like Power BI, to present complex findings, enhancing stakeholder understanding and driving actionable insights.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Enhanced user experience on company website by analyzing user feedback and implementing necessary adjustments.
- Created dashboards to monitor and track key performance indicators.
- Generated ad-hoc reports to evaluate specific business requirements.
- Collaborated with stakeholders to identify business needs and data sources.
Education
MBA - Marketing
SCMS College of Technology And Management
Kochi, India 04.2001 -
Bachelor in Technology - Biotechnology
K S R College of Technology
Tiruchengode, India 04.2001 -
Skills
Business requirements analysis
User acceptance testing
API integration
Stakeholder engagement
Process improvement
Dashboard creation
Requirement definition
Requirements gathering
User experience enhancement
Stakeholder management
Decision-making
Timeline
Business Analyst
Tata Consultancy Services
12.2012 - Current
MBA - Marketing
SCMS College of Technology And Management
04.2001 -
Bachelor in Technology - Biotechnology
K S R College of Technology
04.2001 -