Adhitiya S

- Payment Investigator: Handle complex queries related to various case types, including:
- Unable to Apply
- Beneficiary claiming non-receipt of funds
- Cancellation of payments
- Return of funds
- Amendment of instructions
- FATF and AML-related issues
- Fraud recall
- Fraud Escalation: Escalate fraud payments to the respective team for prompt resolution.
- Query Resolution: Monitor and resolve queries escalated by clients and counterparties in a timely and efficient manner, ensuring high-quality service.
- Payment Flow Analysis: Analyze payment flows and investigate funds transfers involving various Swift types, including:
- MT 103 and MT 202
- Serial, Direct, and Cover Payments
- TGT, EBA, ESE and book payments
- Communication: Contact banks and financial institutions via Swift messaging systems (MT 199/299/999/192/292), and resolve queries through direct calls with banks worldwide.
- Issue Rectification: Rectify issues by making payments and sending amendment messages, ensuring prompt resolution, and client satisfaction.
- Client Support: Handle escalation emails from clients, provide immediate resolution, and respond to client queries via email.
- Process back valuation of payments as per client requirements.
- Reconciliation: Perform suspense reconciliations with efficiency.

• Processed domestic and international funds transfers for corporate clients using Swift Application across multiple sites.
• Monitored daily transactions in Mail and BPH Client Application to ensure compliance.
• Handled various MT Swift messages, including MT 191, 192, 195, 196, 199, 299, and 999.
• Participated in migrating MT Swift messages to MX format to enhance operational efficiency.
• Managed payment queries via email while collaborating with Middle Office for resolutions.
• Executed treasury deal booking and reporting to maintain accurate financial records.
• Contributed to User Acceptance Testing (UAT) for migrating standing orders from Atlas to Storm application.
• Conducted Know Your Customer (KYC) and due diligence activities to ensure regulatory compliance.