Tech Communities
ADIL AHMED
Mobile Service Engineer
Nuh
Summary
To work in a firm with a professional work driven environment where I can utilize and apply my knowledge, skills which would enable to grow while fulfilling organizational goals.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
service Engineer
Aiku Mobile India Pvt, VIVO Service Centre Gurgaon Ambience Mall
Gurgaon
06.2023 - Current
- ROLE
- Diagnosed and repaired hardware and software issues mobile devices, ensuring efficient and accurate service
- Conducted thorough device analysis, identified problems, and provided appropriate solutions to customers
- Performed hardware repairs, including component replacements, screen replacements, battery replacements, and speaker repairs
- Installed and configured software updates, performed data backups, and restored devices to factory settings
- Collaborated with the technical support team to resolve complex technical issues and escalate cases when necessary
- Maintained detailed records of repairs, service requests, and customer interactions
- Provided exceptional customer service, addressing customer concerns, and ensuring satisfaction with the service provided
- Conducted customer training sessions to educate them on the proper use and maintenance of mobile devices
- IT PROFICIENCE
- Microsoft Office (Word,Excel,power point)
- Internet Browsing
- Easley operate every Phone
- OPRATING SYSTEM
- Win-07, 8,10,11
Service Engineer
Peony Service Pvt Ltd, OPPO Service Centre
Gurgaon
09.2017 - 01.2023
- Tested and checked performance of hardware and software programs.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
Education
D.ED. -
B.R.M College Of Gharaunda
Karnal, HaryanaHigh School Diploma -
HBSE HOS
NUH 06.2010 - 04.2011
10th - undefined
HBSE Meo High School
Skills
Technical troubleshooting
Interests
Online Gaming
Timeline
service Engineer
Aiku Mobile India Pvt, VIVO Service Centre Gurgaon Ambience Mall
06.2023 - Current
Service Engineer
Peony Service Pvt Ltd, OPPO Service Centre
09.2017 - 01.2023
High School Diploma -
HBSE HOS
06.2010 - 04.2011
D.ED. -
B.R.M College Of Gharaunda
10th - undefined
HBSE Meo High School
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