Soccer
SHIJO V THOMAS
Field Service Engineer
Vadodara,GJ
Summary
Technically savvy Service Engineer experienced in testing, integration and installation of Opthalmic equipment . Accomplished record of documenting and completing service requests and traveling extensively to customer locations for start-up and service calls to maximize customer satisfaction.
Overview
2
2
Certifications
16
16
years of post-secondary education
6
6
years of professional experience
Work History
Service Engineer
Care Group Sight Solutions Pvt Ltd
Vadodara, Gujarat
08.2016 - Current
- Completed factory training from Schwind, Germany.
- Completed factory training from Ziemer, Switzerland.
- Installation, Maintenance and Service of Schwind Microkeratome (Pendular), Schwind Excimer Laser, Ziemer Femto Laser, Optovue OCT machine.
- Perform TSC (Technical Security Check) of Schwind Microkeratome, including service of motor and cutting head.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Escalated and re-produced problem to internal development sources to reach solution.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Repaired and calibrated systems and equipment post-installation.
- Worked cross-functionally within organization and external partners, integrators and vendors.
- Field issue troubleshooting & Test equipment operation.
- Issue Resolution and Tools/Parts Inventory management.
- Preventive maintenance & Equipment calibration.
- OCT machine refurbishing at service center. Equipment service and repair at service center.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Installed, configured and tested equipment on specialized platforms.
- Tested and checked performance of hardware and software programs.
- Performed onsite installation, modification and maintenance of systems and equipment.
Technical Writer (Graduate Engineer Trainee)
Panamax infotech limited
Ahmedabad, Gujarat
06.2015 - 05.2016
- To involve in Writing, Editing and Updating technical documents for software product, including manual, online help, etc.
- Understanding the client's requirements to the solution and technical writing requirements.
- Work as a team with others to design the technical writing deliverable that is required by the client.
- To design the look and the feel of the deliverable.
- Ensuring accuracy, consistency and usability of the content responsible for internal reviews.
- Technical editing responsibility.
Education
B.E -
Vadodara Institute of Engineering, EC
Vadodara, GJ 01.2012 - 01.2015
Diploma -
ParulPolytechnic Institute
Vadodara, GJ 01.2009 - 01.2012
S.S.C -
Basil School
Vadodara, GJ 06.1997 - 01.2007
Skills
Technical support escalations
Technical troubleshooting
Technical problem solving
Technical documentation
Testing and calibration
Customer service management
Equipment installation and repair
Repairing Medical Devices
Documentation
Diagnostics and troubleshooting
Accomplishments
- B.E.
- PROJECT:.
- ANDROID BASED HOME AUTOMATIONAs the name suggest the project is based on an android application that is used tocontrol different appliances without the user having to move anywhere.
- The project isbasically for all users but is more helpful for the handicapped people as they finddifficult in reaching out to switch,so the application will help them easily control thehome sitting at a particular place.
- DIPLOMA PROJECT:.
- MICRO-CONTROLLER BASED DIGITAL ALARM CLOCK WITHCALENDER.
Certification
Basic and Advance Factory training on Schwind Excimer Laser
Interests
Timeline
Basic and Advance Factory training on Schwind Excimer Laser
12-2018
Basic Factory training of Z8 femto machine from zeimer
09-2018
Service Engineer
Care Group Sight Solutions Pvt Ltd
08.2016 - Current
Technical Writer (Graduate Engineer Trainee)
Panamax infotech limited
06.2015 - 05.2016
B.E -
Vadodara Institute of Engineering, EC
01.2012 - 01.2015
Diploma -
ParulPolytechnic Institute
01.2009 - 01.2012
S.S.C -
Basil School
06.1997 - 01.2007