Adil Iqbal
Senior Lead Customer Success Manager
New Delhi
Summary
Client Success Manager by cultivating enduring client relationships, delivering transformative solutions, and driving organizational success through strategic account management, regional leadership, and team development.
A strategic and accomplished Client Success Manager with extensive experience in driving exceptional customer outcomes and fostering long-term partnerships. Adept at leading cross-functional teams, managing high-value accounts across diverse regions, and delivering innovative solutions in dynamic, technology-driven environments. Recognized for strong mentorship, analytical expertise, and a commitment to operational excellence.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Senior Lead Solutions Specialist
Cvent
03.2025 - Current
- Partner with sales, product, and customer success teams to design scalable, client-centric solutions aligned with business objectives.
- Conduct comprehensive discovery sessions to align Cvent's technology suite with client workflows, ensuring optimal outcomes.
- Deliver high-impact product demonstrations and strategic consultations to C-level stakeholders, facilitating seamless pre- to post-sales transitions.
- Mentor and coach junior team members, fostering a culture of knowledge sharing and professional growth.
- Provide actionable client insights to product and engineering teams, influencing platform enhancements and roadmap prioritization.
Lead Solutions Specialist
Cvent
02.2023 - 02.2025
- Guided clients through onboarding, delivering tailored training and account setup to drive platform adoption and success.
- Developed and executed success plans with measurable KPIs, enabling clients to achieve strategic business goals.
- Hosted customized web-based presentations to uncover growth opportunities and mitigate risks through proactive solutions.
- Collaborated with leadership to streamline processes and conducted quarterly team assessments to enhance performance.
- Mentored new hires, providing product expertise and client engagement best practices to build team capability.
Senior Solutions Specialist
Cvent
02.2021 - 02.2023
- Delivered exceptional service to mid- and high-tier clients across US and EMEA regions, earning the MVP of the Year award.
- Supported onboarding and account expansion initiatives, providing ongoing coaching to new hires to foster a performance-driven culture.
- Served as a primary client contact, ensuring success through strategic consultation and rapid issue resolution.
Mobile Solutions Specialist
Cvent
09.2018 - 02.2021
- Managed end-to-end planning and execution of virtual, onsite, and hybrid events, configuring technology to meet client needs.
- Provided expert consultation on Cvent's virtual and onsite solutions, troubleshooting issues to ensure event success.
- Contributed to internal process improvements by identifying product enhancements based on client feedback.
Digital Marketing Specialist
Ease My Trip Private Limited
08.2016 - 05.2018
- Developed and executed digital marketing strategies to boost brand awareness and lead generation across multiple channels.
- Collaborated with cross-functional teams to optimize SEO/SEM strategies, driving improvements in website traffic and search rankings.
- Analyzed campaign performance metrics to inform data-driven decisions and managed budgets to ensure on-time delivery.
Sales Executive
Red Energy
09.2014 - 11.2015
- Promoted energy solutions, achieving a 25% sales increase through effective market exploration and customer engagement.
- Conducted bill comparisons and resolved customer queries, improving satisfaction by 30%.
Intern
Bharti Airtel Limited
06.2011 - 08.2011
- Completed a project on IPv6 migration, analyzing transition techniques from IPv4 to IPv6, enhancing network infrastructure.
Education
Master's Degree - Business Information Systems
Monash University
01.2013 - 01.2015
Bachelor's Degree - Information Technology
Guru Gobind Singh Indraprastha University
01.2008 - 01.2012
Skills
MS Office (Word, Excel, PowerPoint)
Microsoft Azure
MS Dynamics
Marketo
Event Management and Solution Architecture
Salesforce
Accomplishments
- Most Valuable Player of the Year - 2022
- Multiple Client Success excellence awards over the years
Personal Information
- Hobbies: Sports Enthusiast, Watching Movies & Sitcoms, Socializing & Networking, Reading, Traveling, Continuous Learning
- Date of Birth: 03/08/91
- Nationality: Indian
Timeline
Senior Lead Solutions Specialist
Cvent
03.2025 - Current
Lead Solutions Specialist
Cvent
02.2023 - 02.2025
Senior Solutions Specialist
Cvent
02.2021 - 02.2023
Mobile Solutions Specialist
Cvent
09.2018 - 02.2021
Digital Marketing Specialist
Ease My Trip Private Limited
08.2016 - 05.2018
Sales Executive
Red Energy
09.2014 - 11.2015
Master's Degree - Business Information Systems
Monash University
01.2013 - 01.2015
Intern
Bharti Airtel Limited
06.2011 - 08.2011
Bachelor's Degree - Information Technology
Guru Gobind Singh Indraprastha University
01.2008 - 01.2012
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