JANANI G
Summary
To work with almost honest and hard work to complete in the emerging trends and to help in the progress of our company in challenging and creative environment.
Overview
7
7
years of professional experience
Work History
Senior Specialist
HEXAWARE TECHNOLOGIES LTD
Chennai
12.2021 - Current
- Handling customer queries, requests, and concerns from backend support.
- Validate the customer information received from the frontline and emails and process them accordingly.
- Worked closely with management to analyze the effectiveness of customer service and make recommendations for changes in the process to resolve queries ASAP and also within TAT.
Sr. Customer Service Executive
Altruist Customer Management Services
06.2018 - 06.2019
- Responsible for ensuring corporate relationship manager satisfaction by handling questions related to the customer query via e-mail
- Forwarded requests as per escalation policy to higher level of support
- Arranged resolution of customer support issues that can’t be resolved by first line support
- Ensured all customer communications are professional, accurate, and timely
- Resolved requests related to billing and account issues, and some technical assistance
- Used support applications for recording and tracking problem.
Customer Service Executive
Vodafone Telecommunications
01.2017 - 05.2018
- Handling customer complaints provide appropriate solutions and alternatives within the time limits
- Keep records of customer interactions, process customer accounts and file documents
- Provide customers with product and service information Analyzing the market standards and pitching the products accordingly to the customers.
Education
B.A history -
Madras Christian Collage
01.2016
HSC -
Suraj matric hr sec school
01.2013
SSLC -
Suraj matric hr sec school
01.2011
Skills
- MS OFFICE (Word, Excel, PowerPoint)
- MS Access (Operation)
- Outlook Express and Internet Explorer
- Excellent typing speed
- Customer Relations
- Quality Assurance
Tools
- Siebel, KANA, Salessupport
- Salestool, CBS, Jitbit, Service Now, ALO
Personal Information
- Date of Birth: 07/29/96
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Declaration
I hereby declare that all information furnished above is true to my knowledge.
Timeline
Senior Specialist
HEXAWARE TECHNOLOGIES LTD
12.2021 - Current
Sr. Customer Service Executive
Altruist Customer Management Services
06.2018 - 06.2019
Customer Service Executive
Vodafone Telecommunications
01.2017 - 05.2018
B.A history -
Madras Christian Collage
HSC -
Suraj matric hr sec school
SSLC -
Suraj matric hr sec school
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