Summary
Overview
Work History
Education
Skills
Domain Expertise
Preferred Location
Shift Preference
Timeline
Generic

Aditi Dutta

Pune

Summary

Highly competent professional with over 22 years of experience, demonstrating a proven track record as an encouraging manager and analytical problem-solver. Talented in team building, leadership, motivation, and excellent customer relations. Possesses a strong aptitude for relationship-building, utilizing independent decision-making and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.

Overview

21
21
years of professional experience

Work History

Senior Operations Manager

Mphasis
08.2002 - 07.2018
  • Handled teams across multiple locations. Team size varied between 100 to 250 depending on the process.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Optimized costs to contribute to productivity, cost development and proficiency of central operations. Improved TAT and accuracy scores.
  • Oversaw workforce management planning, volume predictions and capacity planning.
  • Provided leadership for continual management and employee training initiatives.
  • Reported issues to higher management with great detail.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills. Maintained CSAT scores of 4+ on a scale of 5.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.

Senior Associate

GECIS
01.2000 - 08.2002

Worked in claim processing department and handled automobile and home insurance claims.

Credit Control Officer

Microwave Communication Pvt Ltd (Pagelink)
01.1998 - 01.2000

Education

BCOM Honours -

Shibnath Sastry College, Calcutta University
Kolkata, India
06-1995

Skills

  • Operational management and excellence
  • Stakeholder management
  • Business planning
  • Workforce planning
  • Cross-functional coordination
  • Forecasting
  • Key performance tracking and reporting
  • Standard operating procedures

Domain Expertise

  • Capital Markets: Document Imaging Services, Client Onboarding & Maintenance, Cash Management Function, Cost basis, Asset transfers, Insurance, GRC, Know your Customer
  • Proficient in running successful operations & taking initiatives for business excellence through process improvement, training, and transition measures
  • Transition. Proficient in transition management and Competent in developing new processes and transitioning old ones at unit level while addressing efficiency & productivity requirements
  • Strong analytical skills: proficient in supporting business operations through analysis of key performance indicators and trends
  • Compliance, Risk & Audits and Business Continuity Planning (BCP)
  • Financial Management. Account level FP&A activities – Forecasting, Invoicing, Collections, P&L & Variance Analysis. Monthly Client Billing submission, monitoring receivables. P&L activities monitoring top line, bottom line, GP & GM% and variance analysis
  • Client Management

· 

Preferred Location

Pune

Shift Preference

None

Timeline

Senior Operations Manager

Mphasis
08.2002 - 07.2018

Senior Associate

GECIS
01.2000 - 08.2002

Credit Control Officer

Microwave Communication Pvt Ltd (Pagelink)
01.1998 - 01.2000

BCOM Honours -

Shibnath Sastry College, Calcutta University
Aditi Dutta