Aditi Jadhav

• Monitored transaction processes to ensure accuracy and security measures.
• Facilitated communication between departments to enhance operational workflows.
• Monitored staff performance and addressed issues.

Providing training and support to enhance team performance in UAT and production environments.

Developed and implemented onboarding strategies, processes, and procedures, resulting in streamlined operations and improved efficiency.

Collaborated with cross-functional teams (Sales, Risk, Compliance, Product, and Accounts) to ensure seamless onboarding experiences and optimized workflows.

Analyzed and resolved complex onboarding challenges, escalating critical issues to minimize disruptions.

Scrutinized merchant applications and managed the onboarding process according to KYC norms, overseeing a team of 3 trainees.

Liaised with the pan-India Sales team to address discrepancies and facilitate efficient application processing.

Processed Retail and Distributor merchant applications within established TATs to ensure timely onboarding.

Onboarded QR and AEPS merchants, expanding accepted payment methods and enhancing customer convenience.

Coordinated with Field Service Engineers (FSEs) for seamless installations and timely merchant activations.

Managed merchant settlement reports and executed settlements accurately and efficiently to maintain positive merchant relationships.

Handled chargebacks and collaborated with merchants to gather documentation for payment release and resolve disputes effectively.

Supported the Sr. Manager and handled the South Region, overseeing installation, service, and deinstallation activities.

Monitored and reported on the daily productivity of field service engineers for service, installation, and deinstallation tasks.

Managed inventory levels to ensure timely availability of equipment and resources for field operations.

Executed online internal fund transfers between banks, including TOD and OD transactions.

Facilitated daily communication with banks through provision of Bank Limit letters.

Managed pay-in/pay-out processes for securities and reconciled dividends.

Verified client payments to ensure financial accuracy.

Conducted segment-wise fund transfers for clients, adhering to specific requirements.

Processed pay-in and payout of funds for NSE F&O, BSE CASH, and MCX-SX derivatives.

Managed requests for Additional Base Capital, ensuring timely processing.

Handled RTGS transactions for walk-in customers using fax communication.