Aditi Mitra
Kolkata
Summary
Committed to becoming part of a distinguished organization, enhancing skills and experience through offered opportunities while advancing organizational objectives.
Overview
12
12
years of professional experience
Work History
Talent Acquisition Specialist
Summit HR Solutions
11.2024 - Current
- Sourcing,Screening and Recruiting potential candidates through online channels (e.g. social platforms and professional networks) for various roles
- Coordinate with hiring managers to identify staffing needs
- Determine selection criteria
- Understanding of the differences between various roles.
- Forecast quarterly and annual hiring needs by department
- Foster long-term relationships with past applicants and potential candidates
Team Lead - Recruitment
Chisel-Edge Consulting Services Pvt. Ltd.
07.2020 - 03.2021
- Lead and manage the recruitment process with team size of 5 HR's for achieving hiring targets
- Collaborate with department heads to understand their hiring needs
- Oversee the entire recruitment process, from job posting to candidate onboarding
- Provide training and mentorship to team members
- Build and maintain relationships with external recruitment agencies and networks
Customer Support Executive (Semi-Voice Process)
Ola (ANI Technologies Pvt. Ltd.)
05.2019 - 05.2020
- Handle customer inquiries via phone, email.
- Resolve customer issues promptly and efficiently.
- Maintain records of customer interactions and transactions.
- Follow up on customer complaints and provide updates.
- Meet performance metrics for response and resolution times.
- Collaborate with the team to improve customer service processes.
Software Support Services
IAQM
11.2012 - 06.2013
- LIS (Laboratory Information System) -Software Testing
- Training and giving demo to the prospective clients via presentation.
- Handling client grievances.
Education
MBA - HR & Finance
NSHM Business School
Kolkata, India06-2016
Graduation - BHM (Bachelor In Hospital Management)
DSMS College
Durgapur, West Bengal01.2013
C.B.S. E (12th) - COMMERCE
The PAS
Bokaro Steel City, Jharkhand01.2010
C.B.S. E (10th) -
The PAS
Bokaro Steel City, Jharkhand01.2008
Skills
- Microsoft Office and Tally 90
- Financial reporting
- Data analysis
- Spreadsheet management
- Cold calling
- Adaptability
Languages Known
English,Hindi,Bengali
Timeline
Talent Acquisition Specialist
Summit HR Solutions
11.2024 - Current
Team Lead - Recruitment
Chisel-Edge Consulting Services Pvt. Ltd.
07.2020 - 03.2021
Customer Support Executive (Semi-Voice Process)
Ola (ANI Technologies Pvt. Ltd.)
05.2019 - 05.2020
Software Support Services
IAQM
11.2012 - 06.2013
MBA - HR & Finance
NSHM Business School
Graduation - BHM (Bachelor In Hospital Management)
DSMS College
C.B.S. E (12th) - COMMERCE
The PAS
C.B.S. E (10th) -
The PAS
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