Aditi Shivaji Jagzape
Banglore
Summary
Seeking a job which is associated with a growing organization that provides me with the scope to enhance my skills as per the latest trends and to become a dedicated team that progressively work towards the growth of the organization.
Overview
2
2
years of professional experience
Work History
Senior System Executive
Cognizant Technology Solutions Pvt Ltd
Bangalore
03.2024 - Current
- Led incident resolution via ServiceNow, improved ticketing processes, and led escalation management processes to ensure swift resolution of critical customer issues.
- Mentored team members, improving productivity and knowledge retention. Conducted in-depth DSAT analysis to identify key pain points and drive improvements in service delivery.
- Collaborated cross-functionally with technical and operations teams to resolve high-impact issues and improve customer satisfaction.
Backend Developer Intern
MultiGenesys Software Pvt.Ltd
Pune
08.2023 - 11.2023
- Contributed to the development of microservices, enhancing system modularity, and facilitating easier updates and maintenance.
- Implemented RESTful APIs to facilitate seamless communication between frontend and backend components, boosting application functionality.
Education
B. Tech - CSE
N.K. Orchid College of Engg. And Technology
Solapur01.2023
Diploma -
S.P.M Polytechnic Kumathe
Solapur01.2020
S.S.C -
K.L.E English Medium School
Solapur01.2017
Skills
- Incident resolution
- Escalation management
- Queue management
- Batch operations
- Service Now
- Ticketing System
- Power BI
- MySQL
Personal Information
Date of Birth: 11/25/01
Languages
- English
- Hindi
- Marathi
Hobbies and Interests
- Travelling
- Art and Craft
Projects And Certifications
- CMS Website AgroBEET Live News Portal-comprehensive and engaging platform for accessing the latest agriculture news stories.
- Generative AI fundamentals: the power of generative AI, 2025
- AI Agents & Agentic AI,2025
- CIS DWP Digital Support & best practices, 2024
- Completed (2 weeks) Ready, Set, Agile! Virtual Experience Program by Cognizant, 2021
Timeline
Senior System Executive
Cognizant Technology Solutions Pvt Ltd
03.2024 - Current
Backend Developer Intern
MultiGenesys Software Pvt.Ltd
08.2023 - 11.2023
B. Tech - CSE
N.K. Orchid College of Engg. And Technology
Diploma -
S.P.M Polytechnic Kumathe
S.S.C -
K.L.E English Medium School
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