Dhawal Moleshri
Mumbai
Summary
Dedicated Technical Support Engineer with over 2.5 years of experience in providing exceptional technical support and consulting in the IT sector. Proficient in resolving customer technical issues through effective troubleshooting and collaboration across teams. Committed to continuous improvement and professional development to enhance customer satisfaction and product quality.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Senior System Executive
Cognizant Technology solutions
Pune
07.2022 - Current
- Monitored systems performance and availability to ensure optimal user experience for healthcare clients in US using systems center operation manager (SCOM) tool.
- Review, investigate, and resolve customer technical issues, collaborating effectively with cross-functional teams and implemented monitoring solutions according to customer requirements.
- Utilize troubleshooting tools to provide timely and effective responses to customer inquiries.
- Participate in training and readiness initiatives to enhance technical and professional proficiency.
- Identify potential product defects and communicate findings to senior engineers to drive product improvements.
Education
Bachelors in Engineering - Electronics And Telecommunications
Atharva College Of Engineering
Mumbai11-2020
Skills
- Problem-Solving
- Microsoft product-System center operations manager (SCOM)
- Technical Troubleshooting
- System Troubleshooting
- Server administration
- Critical Thinking
- Service now
- Process Improvement
- Incident Management
- Troubleshooting and diagnosis
- Technical Support
Certification
- Data science Certification
Completed a Data Science certification program , gaining foundational knowledge in data analysis, statistical methods, and machine learning techniques. Proficient in Python and SQL, with hands-on experience in data manipulation and visualization using tools like Pandas and Matplotlib.
Affiliations
- Collaborated with the service now team to create new templates for ticketing and replaced the templates which were complex to use and bridged the gap between business deliverables and reduced response time for priority issues
Languages
Gujarati
First Language
English
Advanced (C1)
C1
Timeline
Senior System Executive
Cognizant Technology solutions
07.2022 - Current
Bachelors in Engineering - Electronics And Telecommunications
Atharva College Of Engineering
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