Dhruv Shinde
Nagpur
Summary
Dynamic and results-driven Senior System Executive with a robust background in system administration and technical support, overseeing a complex infrastructure of over 20,000 servers. Experienced in ensuring security compliance, managing disaster recovery, and electrical maintenance activities. Strong problem solver with a proven ability to handle high-priority incidents and committed to continuous improvement and innovation in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Senior System Executive
Cognizant Technology Solutions
Pune
04.2022 - Current
- Administered and maintained over 20,000 servers across on-premise and cloud environments (AWS, Azure), ensuring high availability, security, and optimal performance.
- Ensured security compliance for legacy systems by managing Symantec Endpoint Protection, FireEye, and DCSSA, effectively mitigating cyber threats and vulnerabilities.
- Led disaster recovery activities and electrical maintenance efforts to ensure system resilience and business continuity.
- Hands-on experience with VMware to manage virtualized environments, ensuring efficient use of resources and improved system reliability.
- Collaborated with cross-functional teams to ensure seamless integration of systems, reducing incidents, and enhancing system reliability.
- Joined and actively contributed to incident-related priority calls (P1 and P2), working under pressure to quickly resolve critical system issues and minimize downtime.
- Troubleshoot server issues within strict SLA, ensuring high customer satisfaction (CSAT score of 4.5).
Education
Bachelor of Engineering - Mechanical Engineering
Sinhagad Institute of Technology
Pune,India09-2020
Skills
- Technical Support & Troubleshooting:
Windows, Networking, Cloud support (AWS, Azure) - Customer Service:
Strong verbal and written communication, customer relationship management, adaptability, time management
- Product & Process Knowledge:
Splunk platform, Cloud technologies AWS(EC2, S3) Azure , system administration, virtualization (VMWare, Hyper-V) - Additional Skills:
Python (Intermediate), HTML (Intermediate), JavaScript (Beginner), Linux (Foundational knowledge)
Accomplishments
- Achieved a customer satisfaction score of 4.5/5 for technical support performance.
- Spearheaded initiatives that improved system uptime by 20% and reduced incident resolution time by 15%.
- Recognized for developing and improving knowledge base articles that increased first-call resolution rates.
Certification
- Python (Kaggle)
- Splunk Beginner ( Udemy)
- Vmware vsphere ESXi and vCenter administration (udemy)
- AWS cloud practitioner (udemy)
Timeline
Senior System Executive
Cognizant Technology Solutions
04.2022 - Current
Bachelor of Engineering - Mechanical Engineering
Sinhagad Institute of Technology
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