SHISHIR SHRIVASTAVA
Pune
Summary
Experienced Senior System Executive with 3 year's track record in network/server monitoring, incident response, and troubleshooting in a 24x7 Network Operations Center Environment. Proficient in ensuring optimal network service availability, proactively managing incidents, and promoting collaboration across teams. Skilled in using industry-standard tools like SolarWinds, SCOM, Prometheus, Grafana, ServiceNow, NetBrain, and BMC TrueSight to streamline operations. Committed to quick issue resolution and maintaining uninterrupted network functionality.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior System Executive
Cognizant Technology Solutions
05.2022 - Current
- Operate and monitor in 24x7 NOC Environment for U.S.-based client.
- Monitor and manage a large-scale network comprising over 1,000 Cisco routers, switches, modems, and T1/MPLS circuits.
- Respond to monitoring alerts and resolve issues via ServiceNow and proactive alert management.
- Perform 1st-level diagnosis and troubleshooting using tools like BMC TrueSight and NetBrain.
- Liaise with ISPs (AT&T, Verizon, etc.) to resolve and escalate circuit outages as per SLAs.
- Support field engineers during circuit activation and downtime resolutions.
- Monitor data center infrastructure using StruxureWare Power Monitoring.
- Monitor and manage infrastructure using Prometheus and Grafana.
- Provide on-call support and escalate unresolved issues as the first escalation point.
- Monitor critical Linux, Windows and Database servers via SCOM.
- Supported in monthly windows patching by pro-actively monitoring the servers, handled and escalated large number of alerts to next level team.
- Authored SOPs, process documentation, and major outage communications.
- Collaborated with cross-functional teams to develop innovative solutions for complex technical issues.
- Create and circulate reports such as Daily Monitoring Reports, Outage Analysis, CM Reports, Load Balancer Report and Post-Incident Reviews.
Education
Bachelor of Engineering -
Rajiv Gandhi Proudyogiki Vishwavidyalaya
Jabalpur09.2020
Secondary School Certificate -
Maharishi Vidya Mandir
Jabalpur05.2016
Higher Secondary Certificate -
Nalanda Hr. Sec. School
Katni06.2014
Skills
- Network Monitoring (SolarWinds, NetBrain)
- Linux & Windows Server Monitoring(SCOM)
- Vendor & ISP Coordination (AT&T, Verizon, etc)
- Data Center Environment Monitoring (StruxureWare)
- Technical support management
- Incident & Escalation Management
- Service Level & Ticket Management (ServiceNow)
- SCOM & BMC TrueSight Monitoring Tools
- Grafana & Prometheus Monitoring Tools
- Cloud services(EC2, S3, Route53, CloudWatch)
Certification
- AWS Certified Solutions Architect Associate(Udemy)
- CCNA - Cisco Certified Network Associate(Udemy)
Timeline
Senior System Executive
Cognizant Technology Solutions
05.2022 - Current
Bachelor of Engineering -
Rajiv Gandhi Proudyogiki Vishwavidyalaya
Secondary School Certificate -
Maharishi Vidya Mandir
Higher Secondary Certificate -
Nalanda Hr. Sec. School
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