Adity Prabhakar

• Analyzed user stories and designed process flows, writing scripts to automate ServiceNow tasks, which enhanced operational efficiency.
• Configured workflows and automations that improved service delivery processes and reduced manual intervention.
• Integrated third-party systems with ServiceNow for enhanced functionality.
• Collaborated on modules for multiple clients, including CSM, SPM, custom applications, and integrations(REST), to enhance overall system functionality.

Developed Custom Scoped Application for HRs, streamlining background verification for new joiners.

• Conducted system analysis, created documentation, and provided testing, implementation, and user support during platform transitions.
• Created core ITSM scripting components, enhancing functionality of system through Script Include, ACL, UI Action, UI Page, Business Rule, Inbound Email Action, Transform Map, Notification, and reports.

Contributed to enhancement project for insurance client, managing operations and developing stories for service catalog, incident, and change management alongside core scripting modules.

Developed a service catalog using IT service management, managed the flow with a flow designer, and configured the Major Incident Module.

Initiated career with ServiceNow focusing on ITSM module; contributed to three projects by delivering development stories for client releases and providing production support within ITSM scope.

Configured basic modules including request and knowledge; created workflows and developed new application modules from scratch, automating SLA exception handling on task records in ServiceNow.

Worked on the configuration of basic modules like request,knowledge ,like created workflows and new application module from scratch.