Aditya Chatterjee
Summary
Excellent communication skills and extensive experience working with clients and partners. Innovative Solution Architect with in-depth understanding of software deployment and system design illustrated over 11 years of experience in similar roles. Detail-oriented Computer Systems Engineer committed to improving system design and operations for reliable workflow management. Researches and implements budget-conscious security and encryption solutions to protect user privacy and increase overall network health. Creates easy-to-follow guidelines and troubleshooting documentation for non-technical staff.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Associate Consultant
HCL Tech
Bengaluru
09.2022 - Current
- Track lead managing a team of 10 people including On on-site France team.
- Administer, Maintain, and Manage Workspace One UEM environment hosted on a dedicated SaaS and managing more than 90K devices including Windows Desktops.
- Weekly meetings with vendors including VMware TAM support and Samsung Enterprise support on Open tickets, known issues and other technological challenges related to MDM.
- Bi-Weekly calls with VMware Support Management
- Weekly calls with customers to fulfill new requirements, upgrade planning and work on new upcoming requirements and challenges.
- Creating productivity report of team members.
- Joining calls with internal HCL management including SDMs and PSDMs to provide daily updates and escalations management.
- Taking training on Workspace One UEM for internal team members as well as other new HCL projects.
- Joining escalations calls and helping team members on critical technical incidents.
- Maintain the On premise environment such as ACC and SEG servers hosted on the Windows platform.
- Working with the change management team for new implementation and changes to the production environment
- Working with the problem manager once any major incident is resolved and providing RCA to the customer.
- Taking interviews for the recruitment of candidates.
- Migration of devices from SCCM to Workspace ONE UEM
- Sound knowledge of WS1 ppkg enrollment, Freestyle orchestrator, product provisioning and Script deployment.
- Troubleshooting on Windows patch management with Workspace One
Product Workspace One UEM
VMware Software India Pvt. Ltd.
Bengaluru
08.2017 - 09.2022
- Troubleshooting on VMware Workspace One Enterprise Mobility Management product and providing support to Global Basic/Prod customer
- Worked on NA, APAC, EMEA and ANZ region
- Working knowledge on Mobile Device Management, Mobile Email Management, Android and Windows platform of Workspace ONE
- MEM:- Configuring and Troubleshooting SEG classic and V2
- Troubleshooting on End to End email flow on Mobile devices enrolled in Workspace ONE
- Configuring and Troubleshooting Email Notification Service
- MDM:- Troubleshooting on device enrollment issues, profiles not getting landed on the device, device check-in issues
- Working knowledge configuring Workspace ONE intelligence Custom reporting
- Troubleshooting issues related to certificates, AWCM, console login issues
- Android:- Troubleshooting enrollment issues related to Android for Work Managed and Work Profile
- Troubleshooting Launcher issues and android for work profile issues
- Windows:- Troubleshooting Windows 10 devices enrollment Hub based and workplace enrollment via Workspace ONE
- Troubleshooting on Windows 10 devices not check-in in, DM enrollment failed issues
- Apple and MAM:- Extensive knowledge of DEP enrollment with Workspace ONE, APNS, VPP Purchased Applications
- Android for work app deployment, Windows SFD
- VIDM: Basic working knowledge of vIDM, connector and WorkspaceONE Access.
Citrix and Windows Administrator
Ashtech Infotech
Mumbai
10.2016 - 07.2017
- Maintained current knowledge of industry trends through continuous education opportunities such as conferences, workshops, webinars, or self-directed learning activities relevant to Windows administration roles responsibilities.
- Performed regular health checks on Windows servers, identifying areas of improvement to maintain optimal system stability and uptime metrics consistently.
- Implemented backup strategies for critical data protection against loss or corruption events, minimizing business impact during recovery efforts.
- Migrated legacy systems to updated platforms, minimizing disruption to business operations and endusers.
- Managing Citrix XenApp
- Managing server load on Citrix XenApp
- Creating new users in XenApp and publishing application through XenApp
- Managing XenServer and Virtual Machines
- Applying hotfixes on XenServer and XenApp
Technical Support Engineer
Lester Infoservices Pvt. Ltd.
Mumbai
11.2014 - 10.2015
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Proper documentation of the call in CRM.
- Handling multiple issues and resolving in a given time frame.
System Administrator
Focus Suites Solutions And Services Pvt Ltd.
Mumbai
01.2014 - 11.2014
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Provisioned new software and hardware for use, following established security policies.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Troubleshooting Desktop, Laptops and Printers.
- Basic Network Troubleshooting.
Education
M.Sc. in IT -
Sikkim Manipal University of Distance Education
01.2016
B.Sc. -
University of Mumbai
01.2012
HSC -
Maharashtra State Board
01.2008
SSC -
C.B.S.E Board
01.2006
Skills
Cloud Computing
Working with REST API
Networking
Mobile Device Management
Windows administration
Server Management
Patch management
Virtualization
Performance Tuning
Mobile Application Testing
Identity and Access Management
Certification
- ITIL v4 Certified
- 70-640 Microsoft Windows Server 2008 Active Directory Configuring - 841
- 70-642 Configuring and Troubleshooting Windows Server 2008 Network Infrastructure - 807
- 70-646 Windows Server 2008, Server Administrator - 868
- Workspace One Design and Advanced Integration Specialist
- Workspace One UEM Specialist
- Workspace One Master Specialist
Languages
English
Hindi
Bengali
Personal Information
Date of Birth: 11/30/89
Hobbies and Interests
- Reading Technology Books, Articles
- Surfing Technical Blogs
Disclaimer
I declare that all the above information given is accurate and best of my knowledge. I promise that if given an opportunity in your organization. I would work hard to exceed your expectation
Timeline
Associate Consultant
HCL Tech
09.2022 - Current
Product Workspace One UEM
VMware Software India Pvt. Ltd.
08.2017 - 09.2022
Citrix and Windows Administrator
Ashtech Infotech
10.2016 - 07.2017
Technical Support Engineer
Lester Infoservices Pvt. Ltd.
11.2014 - 10.2015
System Administrator
Focus Suites Solutions And Services Pvt Ltd.
01.2014 - 11.2014
M.Sc. in IT -
Sikkim Manipal University of Distance Education
B.Sc. -
University of Mumbai
HSC -
Maharashtra State Board
SSC -
C.B.S.E Board