Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Hobbies and Interests
Disclaimer
Timeline
Generic
Aditya Chatterjee

Aditya Chatterjee

Summary

Excellent communication skills and extensive experience working with clients and partners. Innovative Solution Architect with in-depth understanding of software deployment and system design illustrated over 11 years of experience in similar roles. Detail-oriented Computer Systems Engineer committed to improving system design and operations for reliable workflow management. Researches and implements budget-conscious security and encryption solutions to protect user privacy and increase overall network health. Creates easy-to-follow guidelines and troubleshooting documentation for non-technical staff.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Associate Consultant

HCL Tech
Bengaluru
09.2022 - Current
  • Track lead managing a team of 10 people including On on-site France team.
  • Administer, Maintain, and Manage Workspace One UEM environment hosted on a dedicated SaaS and managing more than 90K devices including Windows Desktops.
  • Weekly meetings with vendors including VMware TAM support and Samsung Enterprise support on Open tickets, known issues and other technological challenges related to MDM.
  • Bi-Weekly calls with VMware Support Management
  • Weekly calls with customers to fulfill new requirements, upgrade planning and work on new upcoming requirements and challenges.
  • Creating productivity report of team members.
  • Joining calls with internal HCL management including SDMs and PSDMs to provide daily updates and escalations management.
  • Taking training on Workspace One UEM for internal team members as well as other new HCL projects.
  • Joining escalations calls and helping team members on critical technical incidents.
  • Maintain the On premise environment such as ACC and SEG servers hosted on the Windows platform.
  • Working with the change management team for new implementation and changes to the production environment
  • Working with the problem manager once any major incident is resolved and providing RCA to the customer.
  • Taking interviews for the recruitment of candidates.
  • Migration of devices from SCCM to Workspace ONE UEM
  • Sound knowledge of WS1 ppkg enrollment, Freestyle orchestrator, product provisioning and Script deployment.
  • Troubleshooting on Windows patch management with Workspace One

Product Workspace One UEM

VMware Software India Pvt. Ltd.
Bengaluru
08.2017 - 09.2022
  • Troubleshooting on VMware Workspace One Enterprise Mobility Management product and providing support to Global Basic/Prod customer
  • Worked on NA, APAC, EMEA and ANZ region
  • Working knowledge on Mobile Device Management, Mobile Email Management, Android and Windows platform of Workspace ONE
  • MEM:- Configuring and Troubleshooting SEG classic and V2
  • Troubleshooting on End to End email flow on Mobile devices enrolled in Workspace ONE
  • Configuring and Troubleshooting Email Notification Service
  • MDM:- Troubleshooting on device enrollment issues, profiles not getting landed on the device, device check-in issues
  • Working knowledge configuring Workspace ONE intelligence Custom reporting
  • Troubleshooting issues related to certificates, AWCM, console login issues
  • Android:- Troubleshooting enrollment issues related to Android for Work Managed and Work Profile
  • Troubleshooting Launcher issues and android for work profile issues
  • Windows:- Troubleshooting Windows 10 devices enrollment Hub based and workplace enrollment via Workspace ONE
  • Troubleshooting on Windows 10 devices not check-in in, DM enrollment failed issues
  • Apple and MAM:- Extensive knowledge of DEP enrollment with Workspace ONE, APNS, VPP Purchased Applications
  • Android for work app deployment, Windows SFD
  • VIDM: Basic working knowledge of vIDM, connector and WorkspaceONE Access.

Citrix and Windows Administrator

Ashtech Infotech
Mumbai
10.2016 - 07.2017
  • Maintained current knowledge of industry trends through continuous education opportunities such as conferences, workshops, webinars, or self-directed learning activities relevant to Windows administration roles responsibilities.
  • Performed regular health checks on Windows servers, identifying areas of improvement to maintain optimal system stability and uptime metrics consistently.
  • Implemented backup strategies for critical data protection against loss or corruption events, minimizing business impact during recovery efforts.
  • Migrated legacy systems to updated platforms, minimizing disruption to business operations and endusers.
  • Managing Citrix XenApp
  • Managing server load on Citrix XenApp
  • Creating new users in XenApp and publishing application through XenApp
  • Managing XenServer and Virtual Machines
  • Applying hotfixes on XenServer and XenApp

Technical Support Engineer

Lester Infoservices Pvt. Ltd.
Mumbai
11.2014 - 10.2015
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
  • Proper documentation of the call in CRM.
  • Handling multiple issues and resolving in a given time frame.

System Administrator

Focus Suites Solutions And Services Pvt Ltd.
Mumbai
01.2014 - 11.2014
  • Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
  • Provisioned new software and hardware for use, following established security policies.
  • Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
  • Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
  • Troubleshooting Desktop, Laptops and Printers.
  • Basic Network Troubleshooting.

Education

M.Sc. in IT -

Sikkim Manipal University of Distance Education
01.2016

B.Sc. -

University of Mumbai
01.2012

HSC -

Maharashtra State Board
01.2008

SSC -

C.B.S.E Board
01.2006

Skills

  • Cloud Computing

  • Working with REST API

  • Networking

  • Mobile Device Management

  • Windows administration

  • Server Management

  • Patch management

  • Virtualization

  • Performance Tuning

  • Mobile Application Testing

  • Identity and Access Management

Certification

  • ITIL v4 Certified
  • 70-640 Microsoft Windows Server 2008 Active Directory Configuring - 841
  • 70-642 Configuring and Troubleshooting Windows Server 2008 Network Infrastructure - 807
  • 70-646 Windows Server 2008, Server Administrator - 868
  • Workspace One Design and Advanced Integration Specialist
  • Workspace One UEM Specialist
  • Workspace One Master Specialist

Languages

English
Hindi
Bengali

Personal Information

Date of Birth: 11/30/89

Hobbies and Interests

  • Reading Technology Books, Articles
  • Surfing Technical Blogs

Disclaimer

I declare that all the above information given is accurate and best of my knowledge. I promise that if given an opportunity in your organization. I would work hard to exceed your expectation

Timeline

Associate Consultant

HCL Tech
09.2022 - Current

Product Workspace One UEM

VMware Software India Pvt. Ltd.
08.2017 - 09.2022

Citrix and Windows Administrator

Ashtech Infotech
10.2016 - 07.2017

Technical Support Engineer

Lester Infoservices Pvt. Ltd.
11.2014 - 10.2015

System Administrator

Focus Suites Solutions And Services Pvt Ltd.
01.2014 - 11.2014

M.Sc. in IT -

Sikkim Manipal University of Distance Education

B.Sc. -

University of Mumbai

HSC -

Maharashtra State Board

SSC -

C.B.S.E Board
Aditya Chatterjee