Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Affiliations
Activities
Timeline
Generic

Aditya Chowdhary

Hyderabad

Summary

Results-driven professional with 5+ years of experience in enhancing customer satisfaction across diverse industries. Exceptional organizational skills and strong work ethic contribute to driving team success through effective problem-solving and collaboration. Proven ability to manage complex issues and nurture positive stakeholder relationships to achieve strategic goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Subject Matter Expert

Cognizant
Hyderabad
12.2021 - Current
  • Managing team of 17 billing specialists who provide exclusive support services to top-tier Google Cloud Enterprise clients, such as Spotify, Uber, and Snapchat.
  • Collaborating with Google Cloud stakeholders to develop success plans, improving workflow documentation, and streamlining processes for efficient issue resolution.
  • Contributed to successful team efforts in driving Key Performance Indicators (KPIs) for optimal client servicing.
  • Managed executive-level escalations as primary point of contact, proficiently collaborating with internal teams to identify and address complex billing issues while boosting customer satisfaction levels.
  • Weekly performance reviews with Google Cloud's key stakeholders to discuss strategy alignment and optimization towards customer success.
  • Established and nurtured strong partnerships to foster continuous improvement in service delivery

Pre-Sales Executive

Karle Infra
Bengaluru
02.2020 - 12.2021
  • Developed efficient sales pipeline that involved qualifying leads generated for luxury residential apartments via diverse channels like digital media and print.
  • Elevated the customer journey for affluent clients interested in upscale apartment investments.

Presales Executive

Sobha Limited
Bengaluru
02.2019 - 02.2020
  • Evaluated customer needs, determined required specifications, and suggested suitable solutions.
  • Facilitate meetings between sales executives and clients during negotiations.
  • Collaborated with Sales team to align Product offerings with customer preferences, ultimately driving increased sales and offering essential support.

Intern

Fintellix Solutions
Bengaluru
08.2018 - 11.2018
  • Assisted in generating standardized Excel reports as per team requirements.
  • Provided support in data analysis.

Education

MBA - Marketing

University of Mysore
Bangalore

B.Com - Commerce

Bhavans Vivekananda College
Hyderabad

Higher Secondary - Commerce

Bhavans Sri Ramakrishna Vidyalaya
Hyderabad

SSLC -

Prakash Vidyalaya
Kirandul

Skills

  • Research capabilities
  • Data Analysis
  • Problem-Solving
  • Effective Communication
  • Training and Support
  • Negotiation
  • Project Management
  • CRM Software (Salesforce, Zoho)

Certification

  • Google Cloud Digital Leader

Languages

Bengali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Telegu
Elementary (A2)
A2

Accomplishments

  • Travelled to Manila, Philippines, to train 12 individuals and successfully establish a new vendor site for Google Cloud Platform.
  • Elevated to the role of Acting Team Lead at Cognizant based on extensive process knowledge and strong people management skills.
  • Recognized for consistently going above and beyond in resolving high-level escalations, demonstrating commitment to exceptional service and customer satisfaction.
  • Recognized for consistently reaching Sales targets while working as a Pre-sales executive in Karle Infra

Affiliations

  • Proactive
  • Empathetic
  • Detail-oriented
  • Results-driven
  • Adaptable
  • Team Player

Activities

  • Cooking
  • Outdoor sports like Cricket, Football and Volley ball
  • Travelling and exploring new places

Timeline

Subject Matter Expert

Cognizant
12.2021 - Current

Pre-Sales Executive

Karle Infra
02.2020 - 12.2021

Presales Executive

Sobha Limited
02.2019 - 02.2020

Intern

Fintellix Solutions
08.2018 - 11.2018

MBA - Marketing

University of Mysore

B.Com - Commerce

Bhavans Vivekananda College

Higher Secondary - Commerce

Bhavans Sri Ramakrishna Vidyalaya

SSLC -

Prakash Vidyalaya

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Aditya Chowdhary