ADITYA KUMAR

• Revenue Growth: As an IC role joined at MRR target of INR 5,00,000 and within 4 months reached to MRR of INR 18,00,000. As a manager, started at an MRR of INR 15,00,000 and within 4 months reached MRR of INR 45,00,000. Growth of 3X MRR in the span of 96 days.
• CRM: Hands on experience on CRM platforms like Salesforce and Leadsquare for lead analysis and prospect generation.
• Cold Calling: Responsible for acquisition of clients. Tie-Up successful with renowned organizations like Zyvka Global, RenewBuy, GetCareer and more ensuring their employees upskill through our program.
• Presentations: Physical/Virtual meet with stakeholders to make them understand our certification program essentiality, benefits and usage. Used PPT, Dashboard to show how staffs can be more efficient.
• Sales Cycle Length: Ensured that post First discussion, all queries are resolved of client, timely follow ups happen so that the deal is closed within TAT.
• Client Acquisition Cost : Responsible for preparing budget and showcasing to superiors in the first week each month. This included, any online or offline marketing required in closing the deal, also, miscellaneous costs per deal.
• Churn Rate: Ensured churn rate is below 17% threshold. Clients who have taken our service should be benefited with our program and CSAT score must be 100%.
• Call Activity: Ensured that the lead response time is within 4 days of TAT. Also, ensured that every follow up has a given date and every meeting has a MOM documented and shared with relevant stakeholders. Connected with clients through call, email, messages.
• Operational Efficiency: Ensured that the pipeline is maintained so that the Tgt Vs Ach is not missed and ensured smooth onboarding process so that operational efficiency is 100%.
• Attrition and Rostering: Ensured that the team is aligned smoothly and prepared RAG report on monthly basis so that attrition is in control. Ensured team follows roster prepared and shared weekly.
• Training and Development : Trained new inside sales representatives, resulting in improved team performance and increased sales results.
• Negotiation : Negotiated favorable contract terms with clients while maintaining a focus on profitability for the company''s bottom line.

• Revenue Growth : Achieved 135% of the given target of 850 admissions for session 22-23.
• Onboarding school : I had successfully onboarded CBSE/ICSE schools like D.P.S, Creane, D.A.V, Chinmaya Vidyalaya, National Public School.
• Presentations & Seminars: Had successfully conducted seminars and presentations in front of school students, teachers, staffs whether in a big Hall or a conference room.
• Agreement sealing : Ensured that deal is closed in the stipulated time, by enuring that First and Second meet happens with principal and Director together. Ensured follow up happens on the mutually decided date and deal is sealed.
• Resolving post sales complaints : Ensured I work as a bridge between School and our academics team, hence resolving any conflict in a smooth manner.
• Revolutionizing Sales Strategies : Implemented Value in Advance formula in our sales approach. Worked with the mindset of closing from the first interaction, rather selling,

Hence introduced demo sessions so that client understands

the value of our courses.

• Exceeded monthly and quarterly sales targets consistently by utilizing effective selling techniques and relationship-building skills.
• Optimized vendor acquisition strategies by refining targeting methods based on data analysis.
• Ensured that vendor is satisfied with Home Credit, by providing 100% FCR and on time disbursement and regular visits to them for better relationships.
• Ensured 100% capture of geography allotted to me by onboarding more Vendors. Was awarded for highest vendor onboarding for 3 consecutive months in 2021.
• Developed strong relationships with clients for increased revenue growth and customer satisfaction.
• Conducted regular performance evaluations of team members, providing constructive feedback for continued professional growth.
• Analyzed sales data and trends, adjusting strategies accordingly to meet changing market demands.

• KPIs: Shrinkage, Attrition, Roster, NPS, AHT
• KRAs: Performance management of team, Internal and External Stakeholder management.
• Team Building activities.
• Call audit of agents on a daily basis.
• PIP management of team.
• Analyzing various reports to judge performance and usage of RAG report on a monthly basis.
• SPOC for escalation calls of my team.
• Responsible for achieving 80%+ of Upselling target with 90%+ NPS.
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