Open To Work
Hi, I’m
ADITYA MISHRA
chat support executive
INDORE,Madhya Pradesh
Work Preference
Summary
Dynamic customer support professional with extensive experience managing diverse inquiries through chat support. Proven ability to leverage problem-solving techniques and exceptional communication skills to resolve issues swiftly and effectively. Strong background in technical troubleshooting, consistently maintaining high service standards to enhance customer satisfaction and loyalty. Committed to delivering an outstanding customer experience while fostering positive relationships.
Overview
5
years of professional experience
Work History
Digitide Solutions
Chat Support Executive
10.2026 - Current
Job overview
- Resolved customer inquiries through live chat with accurate, timely responses.
- Documented conversation details and updated support records for follow-up.
- Achieved high levels of customer satisfaction by consistently meeting or exceeding response time targets.
- Maintained extensive knowledge of company policies, procedures, and offerings to effectively address customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
Teleperformance
Data Entry & Operations Specialist
09.2016 - 05.2019
Job overview
- Monitored daily workflows to ensure accurate case handling and timely resolution.
- Reviewed service data to identify trends, errors, and process gaps.
- Verified records for accuracy, consistency, and compliance with internal procedures.
Education
CHIMC College, DAVVIndore
BBA from Marketing
04.2001
SVM School, MP BoardDewas
Class 12th from Pcm
06-2010
SVM School, MP BoardDewas
Class 10th from Math And English
01.2008
Skills
Digital support communication
Customer data confidentiality
Written communication
Emotional intelligence
Performance tracking
Analytical thinking
Task prioritization
Quality assurance
Stress tolerance
Empathy display
Language fluency
Quick typing
Interests
Practicing speed typing mechanics and continuous keyboard accuracy tests., Enhancing English vocabulary through regular reading of global news publications and media.
Timeline
Chat Support Executive
Digitide Solutions
10.2026 - Current
Data Entry & Operations Specialist
Teleperformance
09.2016 - 05.2019
CHIMC College, DAVV
BBA from Marketing
04.2001
SVM School, MP Board
Class 12th from Pcm
SVM School, MP Board
Class 10th from Math And English
Languages
English
Bilingual or Proficient (C2)
ADDITIONAL DETAILS
- Preferred Role & Location: International Chat Support / Non-Voice Customer Experience | Indore.
- CAREER BREAK: After the Teleperformance role, helped with the family grocery business. The business has since been handed over to my father.