Shikha Rawat
Bengaluru
Summary
Customer support professional skilled in managing multiple chat conversations and efficiently resolving customer queries. Demonstrated ability to maintain high customer satisfaction levels while consistently achieving KPI targets for connectivity quality and conversion rates.
Overview
4
4
years of professional experience
Work History
Chat Support Executive
ADJ Utility Apps Pvt Ltd
06.2024 - 01.2026
- Delivered real-time chat support to customers, effectively resolving service queries.
- Ensured high customer satisfaction through timely and effective responses.
- Handled multiple chat conversations simultaneously while upholding quality standards.
- Assisted users with troubleshooting and account-related issues.
- Via HandsOn Management Services
Seller Support Executive
Grassroots Solutions & Services Pvt Ltd
05.2023 - 05.2024
- Managed Amazon advertising initiatives
- Assisted Amazon sellers with advertising campaigns, enhancing product sales visibility.
- Guided sellers in budget planning and keyword targeting, optimizing campaign effectiveness.
- Resolved seller issues regarding campaign performance, improving overall seller satisfaction.
- Achieved KPI targets such as connectivity, dialing, and lead conversion.
Project Delivery Executive / Onboarding Manager
GI Staffing Services
09.2022 - 04.2023
- Achieved and maintained KPI targets for talk time and quality score to ensure high standards of client interaction.
- Onboarded clients and developed comprehensive product catalogs featuring images and descriptions to enhance client understanding.
- Delivered catalog presentations and collected client approvals.
- Reviewed and confirmed sales transactions to ensure compliance with company policies.
- Client: IndiaMART
Production Delivery Executive
Ileads Auxiliary Services Pvt Ltd
08.2021 - 09.2022
- Conducted 70-100 calls per day to achieve connectivity targets.
- Converted prospects into qualified leads, contributing to overall sales pipeline growth.
- Generated leads for car test drives through strategic outbound calls, enhancing customer engagement.
- Advised customers on suitable cars based on budget and requirements.
- Executed Cars24 processing tasks, ensuring accurate and timely vehicle transactions.
Education
B.A. Graduation -
DAV College
Dehradun01-2022
Intermediate -
Shri Guru Ram Rai Public School
01-2019
High School -
Shri Guru Ram Rai Public School
01-2017
Skills
- Chat and email support
- LiveChat messaging
- Customer Support
- Client Onboarding
- CRM Tools
- Troubleshooting techniques
- Quick typing
- Communication Skills
- Amazon Advertising Basics
Languages
- English
- Hindi
- Garhwali
Timeline
Chat Support Executive
ADJ Utility Apps Pvt Ltd
06.2024 - 01.2026
Seller Support Executive
Grassroots Solutions & Services Pvt Ltd
05.2023 - 05.2024
Project Delivery Executive / Onboarding Manager
GI Staffing Services
09.2022 - 04.2023
Production Delivery Executive
Ileads Auxiliary Services Pvt Ltd
08.2021 - 09.2022
B.A. Graduation -
DAV College
Intermediate -
Shri Guru Ram Rai Public School
High School -
Shri Guru Ram Rai Public School