Shivam Ray
Chat Support
Ghaziabad
Summary
Handle and carefully respond to all customer inquiries with accuracy and efficiency. Provide excellent customer service through active listening. Work with confidential customer information. Aim to resolve issues on the first customer interaction by being proactive.
Overview
1
1
year of professional experience
Work History
Chat Support Executive
Atharva Syscom Pvt. Ltd.
01.2023 - 03.2024
- Enhanced customer satisfaction by resolving technical issues and providing product information.
- Reduced customer complaints by addressing concerns proactively and offering timely solutions.
- Developed an extensive knowledge base of frequently asked questions to expedite resolution times.
- Streamlined response times for customer inquiries through efficient multitasking and prioritizing tasks.
Education
Bachelor of Business Administration (BBA) - Business Administration And Management
M M H College
Ghaziabad, India 05.2001 -
12 Th Class - Commerce
Bal Jyoti Sr Secondary School
Ghaziabad, India 05.2001 -
10 Th Class - Commerce
Bal Jyoti Sr Secodary School
Ghaziabad, India 05.2001 -
Skills
- Technical issues analysis
- Call center experience
- Communication skills
- Knowledge of the live chat features
Hobbies
- Team sports.
- Music.
- Watching documentaries
- Writing and blogging.
- Cooking.
- Photography.
- Collecting data
- Researching
Timeline
Chat Support Executive
Atharva Syscom Pvt. Ltd.
01.2023 - 03.2024
Bachelor of Business Administration (BBA) - Business Administration And Management
M M H College
05.2001 -
12 Th Class - Commerce
Bal Jyoti Sr Secondary School
05.2001 -
10 Th Class - Commerce
Bal Jyoti Sr Secodary School
05.2001 -
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