Aditya Rathore
Agra
Summary
A dedicated and multilingual professional with 11 months of experience in Spanish-language U.S. healthcare customer support. Skilled in appointment scheduling, insurance verification, and patient communication. Seeking a challenging role where I can utilize my language skills and healthcare knowledge to improve customer experience, and contribute to organizational growth.
Overview
1
1
year of professional experience
Work History
Spanish Customer Support Executive
Boss Staffing solutions India Pvt Ltd
Heydrabad
05.2024 - 05.2025
Provided Spanish-language support to patients in the United States for healthcare-related queries.
- Handled inbound and outbound calls to assist Spanish-speaking patients with scheduling, rescheduling, and canceling medical appointments.
- Coordinated with healthcare providers, clinics, and insurance companies to ensure accurate and timely appointment management.
- Insurance authorization processes. Worked closely with healthcare providers to get insurance approvals for patient appointments. Responsible for verifying insurance coverage, coordinating with clients for missing documents, and ensuring seamless service delivery in both voice and non-voice processes.
Education
Intermediate -
U.P. Board Allahabad
Allahabad01.2023
Matriculation -
U.P. Board Allahabad
Allahabad01.2021
Skills
- Spanish language – B2 level
- Ability to use positive language
- Having good analytical skills, quick, and independent learning skills
- Manage day-to-day individual work, monitoring milestones to meet the timelines
- Good knowledge of computers and MS Excel
- Spanish language speaking fluency
Languages
Spanish, English & Hindi.
Disclaimer
I hereby declare that the foregoing information is correct and complete to the best of my knowledge and belief that I am in procession of the Documents include of claims made in this curriculum vitae. Place: Agra (Aditya)
Personal Details:
- Father's name: Late Mr. Subhash
- Date of birth: 2005-11-14
- Marital status: unmarried
- Gender: Male
Timeline
Spanish Customer Support Executive
Boss Staffing solutions India Pvt Ltd
05.2024 - 05.2025
Intermediate -
U.P. Board Allahabad
Matriculation -
U.P. Board Allahabad
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