Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic
Aditya Shakkarwar

Aditya Shakkarwar

Pune

Summary

Aditya is a detail oriented and high energy analytical professional with more than 7 years of quality analytics experience in insights generation, process improvement & defect elimination. Specializes in forecasting, program management, KPI metric building, storyboarding dashboards, solving complex business problems and presenting the insights to the senior leadership. Experienced on working across huge and wide variety of databases, with a blend of business acumen to turn data into insights aiding to critical business decision making. Currently working with Amazon- Pune as Quality Group Manager leading the Quality Analytics capabilities for Amazon Business CS (9 Countries).

Overview

7
7
years of professional experience
1
1
Certification

Work History

Group Manager Quality

Amazon
Pune
12.2022 - Current
  • WW Quality metric management which includes forecasting of OP2 goals for 9 countries, inputs for business reviews and metric improvement projects
  • Improved customer experience through continuous process improvement and defect elimination. Resulted in $1MM+ savings and 20bps+ improvement for WW ABCS
  • Prepared detailed impact analysis for upstream changes and planned events
  • Performed complex SQL queries against large databases to extract relevant information
  • Developed and automated visualization reports using AWS QuickSight
  • Gathered and organized data to analyze trends and to identify opportunity areas
  • Built ML models to identify defects for 15 compliance metrics
  • Facilitated sessions on data analytics for CS IND TMs and QAs
  • Conducted 100+ global interviews

TEAM MANAGER QUALITY

Amazon
Pune
02.2020 - 11.2022
  • Launch of Quality processes in 9 countries- Includes hiring, assessing current mechanisms, sampling strategy, creating roadmap & vision documents
  • Manage team of 8-10 QAs based across the globe
  • Publish reports and share insights based on manual audits performed by the team
  • Execution of complex projects using Six sigma tools to eliminate waste, improve productivity and cost efficiency
  • Built and led performance management plan mechanism for CSAs
  • Automation of audit sampling and assignment using MS Access and SQL
  • Build SharePoint portal and design automated conditional email trigger workflows

Quality Analyst

Amazon
Hyderabad
04.2018 - 01.2020
  • Audit and feedback delivery to improve CSA performance
  • Conducted root cause analysis to investigate the source of problems in CS process.
  • Provided thorough documentation on all quality activities and results.
  • Evaluated performance metrics from existing processes to recommend improvements in processes and polices.
  • Conducted calibration sessions with TMs and Trainers

CS Associate

Amazon
Hyderabad
02.2017 - 03.2018

Education

MBA - Operations

Symbiosis Centre For Distance Learning
Pune, MH
12.2020

Skills

  • SQL
  • AWS QuickSight
  • ETL
  • Advanced Excel
  • Six Sigma
  • Program Management
  • AWS S3
  • AWS Redshift
  • AWS Glue
  • MS Access
  • SharePoint

Certification

  • Six Sigma Green Belt Certification by Indian Statistical Institute - Hyderabad
  • SQL (Advanced) Certificate by HackerRank

Accomplishments

  • Customer Obsession Award- 4 times
  • Business Enabler Award- 3 times

Languages

Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Timeline

Group Manager Quality

Amazon
12.2022 - Current

TEAM MANAGER QUALITY

Amazon
02.2020 - 11.2022

Quality Analyst

Amazon
04.2018 - 01.2020

CS Associate

Amazon
02.2017 - 03.2018

MBA - Operations

Symbiosis Centre For Distance Learning

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Aditya Shakkarwar