Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Mentored and guided employees to foster proper completion of assigned duties.
Supervised team members to confirm compliance with set procedures and quality requirements.
Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
Worked with team to identify areas of improvement and devised solutions based on findings.
Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
SENIOR INSIDE SALES ACCOUNT MANAGER
DELL TECHNOLOGIES
Gurugram
01.2018 - 01.2023
Determined needs, delivered solutions, and overcame objections through consultative selling skills.
22 QTRs of Quota Driven Sales (Avg. of $50K per week)
Developed and implemented sales strategies to increase customer loyalty and retention.
Monitored industry news and trends to stay up-to-date on competitive landscape.
Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
Utilized data and analytics to identify target markets and understand customer needs.
Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
Negotiated prices, terms of sales and service agreements.
Presented professional image consistent with company's brand values.
Developed, maintained and utilized diverse client base.
Mega Deal Demeanour for both Direct and Indirect Sales
Cloud Adoption, PCaaS, SaaS, Virtualisation and AI
Driving Digital Transformation Journey
Diverse Territory Handling Experience - Acquisition, House and Government Accounts
DIGITAL MARKETING INTERN
WEBER SHANDWICK
Assisted in Digital Marketing Campaign for the North India's Largest shopping Mall and American motion picture studio for their movie launch in india.
TECHNICAL SUPPORT OFFICER
HCL TECHNOLOGIES
Pilot Technical support team for BT Smart Talk
Tele support for BT Broadband, PSTN, BT Vision, BT YAHOO, BT Business Broadband and BT Mobile services
JUNIOR ENGINEER PRODUCT SUPPORT
HCL TECHNOLOGIES
Noida
01.2014 - 08.2014
Product support engineer for BT Vision Services from British Telecom.
Product Training to new joiners in Technical support.
Education
Bachelor of Science - ELECTRONICS AND TELECOMMUNICATIONS
MGM's College of Engineering And Technologies, Noida
05.2008 - 05.2012
MBA - Marketing
NMIMS, Hyderabad
04.2016 - 04.2018
Dean's list PGDM 2016-18
President-College Annual fest- Nirvana 2017
Branding and PR Cell Member
Marketing and Operations
No Degree - Organisational Leadership
IIM Bengaluru, Bengaluru
4 2023 -
MDP for Organizational Leadership
Virtual and Classroom based project for Inside Sales Managers
SSC - Science Education
Saint Pauls Academy, ICSE, Ghaziabad
03.2004 - 03.2005
HSC - Science Education
Saint Pauls Academy, ISC, Ghaziabad
03.2006 - 03.2007
Skills
Key Account Managementundefined
Projects
Sweecha- Marketing Intern, 03/01/2017, NGO Pioneer in Upcycled products and environment protection. Hiring Right - DELL InLeap Program Project, 01/01/2023, Sales Managers project to refine the Hiring process in Inside Sales and narrow down gaps in Class room vs OJT
SENIOR PRINCIPAL BUSINESS INTELLIGENCE MANAGER at DELL Technologies (DELL EMC + Dell Entities)SENIOR PRINCIPAL BUSINESS INTELLIGENCE MANAGER at DELL Technologies (DELL EMC + Dell Entities)
Principal Software Engineer – Performance Engg at Dell Technologies Inc, Dell International ServicesPrincipal Software Engineer – Performance Engg at Dell Technologies Inc, Dell International Services