Aditya Subhash Yadav
Pune
Summary
Dynamic Sr. System Engineer with proven expertise at Sellcraft Global Solutions, excelling in Office 365 administration and troubleshooting. Adept at enhancing system performance and user access control, I effectively resolved complex issues, ensuring seamless communication and operational efficiency. Strong analytical skills complemented by a commitment to IT service management drive my success.
Overview
7
7
years of professional experience
Work History
Sr System Engineer
Sellcraft Global Solutions Pvt Ltd
Pune
12.2020 - Current
- Logix Mail solutions Adminstrator.
- Administered Office 365, including Exchange on-premises and MS Teams functionalities.
- Monitored mail flow, resolving issues to ensure seamless communication.
- Oversaw AAD Connect, addressing monitoring and troubleshooting tasks.
- Managed mailboxes, groups, licenses, and delegated permissions.
- Analyzed Office 365 service health reports to proactively identify issues.
- Provided end user support to enhance operational efficiency.
- Utilized ServiceNow ticketing tool, BMC Remedy tool for tracking and resolving support requests.
- Documented support procedures and best practices for effective Office 365 management.
Systems Engineer
Softenger
Pune
01.2019 - 12.2020
- Managed IT infrastructure, ensuring high availability and performance of critical systems.
- Assigning O365 licenses (Enterprise Mobility + Security E1, Enterprise Mobility)
- Troubleshooting Multi Factor Authentication (MFA) Issues.
- Troubleshooting issues with Office 365, Skype for Business, Microsoft teams.
- Microsoft Office 365 administration (DG, DL, Shared Mailbox creation and license assignment).
- Fixing operational issues and performing installation/uninstallation of applications.
- Working on Azure AD, Exchange Admin Center.
- User Administrator role on Azure AD.
- Categorize and record reported queries and provide solutions
- Advise users on appropriate course of action
- Monitor issues from start to resolution
- Escalate, if needed, unresolved problems to a higher level of support
- Create KB articles and get approved from the responsible team
- Generated daily health check reports for desktops and servers to monitor performance.
- Provided L2 technical support for internal customers, resolving issues promptly.
System Engineer
Alchemy Techsol
Pune
06.2019 - 12.2019
- Configured and installed local and network printers, including Cirroto models.
- Troubleshot hardware and software issues across devices, drivers, and operating systems.
- Resolved over one hundred Windows application installation issues efficiently.
- Led knowledge base documentation efforts, ensuring updates and modifications were accurate.
- Provided access to shared folders on file servers and managed network drive permissions.
- Troubleshot connectivity issues for LAN, Wi-Fi, and guest networks effectively.
- Maintained security protocols for email, addressing phishing, scams, and malware alerts.
- Handled L2 and L3 desktop/laptop configurations, including system re-imaging via WDS.
Education
MBA - Operations Management
Pune University
Pune06-2019
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Pune University
Pune06-2017
Skills
- BMC Remedy Tool
- Logix Mail Solutions
- Multi-factor authentication
- User access control
- Mail flow troubleshooting
- Exchange Online & On-Premises
- SharePoint Administration
- Teams Administration
- Monitoring and performance management
- Troubleshooting and debugging skills
- Security and networking concepts
- ServiceNow expertise
- Office 365 administration
- Azure AD management
- IT infrastructure management
- System performance monitoring
- ServiceNow utilization
- IT service management
- Mobile devices
- Configuration management
- Network administration
Timeline
Sr System Engineer
Sellcraft Global Solutions Pvt Ltd
12.2020 - Current
System Engineer
Alchemy Techsol
06.2019 - 12.2019
Systems Engineer
Softenger
01.2019 - 12.2020
MBA - Operations Management
Pune University
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Pune University
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