NAVEEN KUMAR PANDEY
New Delhi
Summary
Dynamic Service Engineer with over 8 years of experience at Roots Multiclan Ltd, specializing in EV vehicles and heavy-duty machinery. Proven track record in technical troubleshooting and effective communication, enhancing customer satisfaction and streamlining service operations. Skilled in installation services and maintenance engineering, ensuring optimal equipment performance and reliability. Patient service engineer excited to transition to a new position where excellent problem-solving and troubleshooting proficiencies can be properly utilized. A several-year background providing superb and engineering and technical support. Adept at conducting detailed tests and maintenance procedures. Skilled Service Engineer with background in maintaining and troubleshooting various types of equipment. Possess strong analytical skills, adept at identifying issues and implementing effective solutions. Committed to delivering high-quality service and fostering customer satisfaction. In previous roles, have successfully improved system performance and reduced downtime through preventative maintenance and timely repairs.
Overview
9
9
years of professional experience
Work History
Service Engineer
Roots Multiclan Ltd
04.2024 - Current
- Provided engineering support for electric vehicles and heavy-duty machines.
- Installed and maintained equipment for optimal performance and reliability.
- Diagnosed technical issues to ensure timely repairs and service interventions.
- Conducted regular inspections to identify potential problems and recommend solutions.
- Assisted clients with technical inquiries to enhance customer satisfaction.
- Resolved customer service requests within the given time frame.
- Responded quickly to emergency calls from customers regarding technical issues.
- Installed, configured and commissioned new customer equipment according to specifications.
- Prepared detailed reports of system performance after installation or upgrades.
- Analyzed complex problems and identified root causes of system failures.
- Maintained equipment performance by cleaning and lubricating components.
Service Engineer
AP ENTERPRISE
05.2022 - 04.2024
- I have more than 8yrs of Work Exp in Technical Service Engineer.
- I have experience to servicing to different different Machin like (Floor Cleaning Machine, Vacuum Cleaner Machine and Truck Mounted Mahine Etc)
- Diagnosed technical issues to ensure timely repairs and service interventions.
- Trained junior engineers on equipment handling and safety protocols.
- Conducted regular inspections to identify potential problems and recommend solutions.
- Assisted clients with technical inquiries to enhance customer satisfaction.
Service Engineer
VPSSR Facilities
04.2017 - 04.2022
- Repair various types of mechanized cleaning machines with precision and efficiency
- Diagnose and troubleshoot mechanical issues to ensure optimal machine performance
- Perform routine maintenance to prolong equipment lifespan and reduce downtime
- Documented service reports detailing repair actions and equipment status updates.
- Implemented process improvements to streamline service operations and efficiency.
Education
B.Tech / B.E. - Mechanical Engineering
12th - English
CBSE
10th - English
CBSE
Skills
- Technical support
- Field Service
- Technical Services
- Service Engineering
- Maintenance Engineering
- Service Management
- Project Handling
- Project Management
- Technical Leadership
- Technical Management
- Ev Vehicle
- Installation services
- Technical troubleshooting
- Problem solving
- Effective communication
- Electrical systems
- Parts replacement
- Installation coordination
- Pneumatic systems
- Hydraulic systems
Timeline
Service Engineer
Roots Multiclan Ltd
04.2024 - Current
Service Engineer
AP ENTERPRISE
05.2022 - 04.2024
Service Engineer
VPSSR Facilities
04.2017 - 04.2022
B.Tech / B.E. - Mechanical Engineering
12th - English
CBSE
10th - English
CBSE