Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Aduri Prathyusha

Hyderabad

Summary

Process Developer with nearly 4 years at Genpact India, Good in customer service and problem-solving. Proven expertise in process development and data analysis, enhancing team performance and client satisfaction. Skilled in email communication, effectively managing escalations and training associates to bridge knowledge gaps.

Overview

6
6
years of professional experience

Work History

Process Developer

Genpact india private limited
Hyderabad
07.2020 - Current
  • 3 years, 11 months of experience in customer service (PBO).
  • Escalation call handling.
  • Customer query handling.
  • Drafting professional emails.
  • Follow up with the client and back-end team for unresolved queries.
  • Handling SME escalation.
  • Given refreshers on process knowledge gap to the associates.
  • Assisting and maintaining OJT agents.

SEO Intern

Vishwa education
Hyderabad
05.2019 - 06.2020
  • Analyzed website performance using tools like Google Analytics.
  • Monitored search engine rankings and provided reports on keyword performance.

Education

Bachelor of Science - B.tech

Gokaraju Rangaraju Institute of Engineering
Hyderabad
05-2019

Skills

  • Process development
  • Data analysis
  • Customer service
  • Email communication
  • Problem solving
  • Team collaboration

Accomplishments

  • Best performer on the escalation desk

Languages

English
First Language
Hindi
Beginner
A1
Telugu
Beginner
A1

Timeline

Process Developer

Genpact india private limited
07.2020 - Current

SEO Intern

Vishwa education
05.2019 - 06.2020

Bachelor of Science - B.tech

Gokaraju Rangaraju Institute of Engineering

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Aduri Prathyusha