AERIONA EARNEST
Indianapolis
Summary
Motivated Assistant Manager experienced in team leadership, project management, and operational procedures. Improved efficiency and increased productivity through effective oversight of employee performance and guidance of new talent. Focused on delivering high-quality customer service and driving customer satisfaction by leading diverse teams and managing multiple priorities.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work History
ASSISTANT MANAGER / OPERATIONS MANAGER
Lowes
Indianapolis
02.2013 - Current
- Managed daily store operations, including opening and closing procedures, ensuring seamless business continuity and regulatory compliance.
- Developed scheduling system for over 300 employees, optimizing staffing levels to meet business needs.
- Recruited and trained a team focused on delivering exceptional customer service, fostering a positive and productive work environment.
- Oversaw store operations, ensuring proper opening and closing procedures.
- Hired and trained a team focused on customer care.
- Mentored and trained team members, transferring skills and knowledge to enhance their performance and contribute to overall business success.
- Mentored colleagues by sharing skills and knowledge to enhance team performance.
- Resolved customer complaints, implementing solutions that enhanced satisfaction and loyalty.
- Addressed and resolved customer complaints, implementing corrective actions to improve customer satisfaction and foster long-term loyalty.
- Proficient in operating all registers and performing head cashier duties, including administrative tasks.
- Oversaw financial transactions, including cash handling and ordering, ensuring accuracy and compliance with financial regulations.
- Oversaw financial transactions and ordered currency, ensuring accuracy and compliance with regulations.
- Learned the functions of every department in the store to ensure optimal customer service.
- Acquired comprehensive knowledge of various departments, enabling effective customer support and cross-functional collaboration.
- Provided a positive attitude and assisted each customer with their specific needs.
- Received and processed freight deliveries, ensuring accurate stocking of shelves.
OPERATIONS MANAGER
Walmart
Indianapolis
04.2022 - 07.2023
- Oversaw team of 30+ employees, fostering collaboration and productivity within team-oriented culture.
- Implemented inventory management strategies that reduced waste by 20%, optimizing resource use.
- Utilized data-driven insights to improve store layout and product placement, enhancing customer experience and increasing sales.
LPN
Neshoba General Hospital
Philadelphia
11.2013 - 11.2014
- Administered medications accurately and promptly, monitored patient responses, and reported adverse reactions or changes in condition to healthcare team.
- Performed clinical procedures including wound care, catheterization, and vital signs monitoring, adhering to protocols and safety guidelines to ensure patient well-being.
- Evaluated patient needs, health conditions, and care plans to enhance comprehensive patient care.
CASHIER
Subway
Philadelphia
03.2012 - 10.2013
- Handled money transactions accurately and efficiently
- Ensured customer satisfaction through support
- Prepared food items efficiently
- Performed cleaning tasks to maintain cleanliness
Education
LPN -
Meridian Community College
Meridian, MS 02.2011 - 04.2013
High School Diploma -
Philadelphia High School
PhiladelphiaSkills
- Retail operations management
- Budget management
- Inventory management
- Process improvement
- Strategic planning
- Performance evaluation
- Team building
- Coaching and mentoring
- Leadership skills
- Time management
- Customer service
Work Authorization
Anywhere, US for any employer
Timeline
OPERATIONS MANAGER
Walmart
04.2022 - 07.2023
LPN
Neshoba General Hospital
11.2013 - 11.2014
ASSISTANT MANAGER / OPERATIONS MANAGER
Lowes
02.2013 - Current
CASHIER
Subway
03.2012 - 10.2013
LPN -
Meridian Community College
02.2011 - 04.2013
High School Diploma -
Philadelphia High School