Ketan Mhaske
Pune
Summary
Business Analyst with proven record of implementing solutions and delivering customer requests for very challenging business units. Experience in leading and managing teams. Experience with requirement gathering, Analysis, design, development, customizations, and implementation of software application using AGILE methodology.
Overview
3
3
years of professional experience
Work History
Business Analyst
PRM Soft Solutions Pvt. Ltd.
Pune
06.2023 - Current
- Collaborated with stakeholders across departments to define requirements for new projects.
- Prepared documentation summarizing findings from stakeholder meetings and workshops.
- Monitored project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions.
- Created detailed process flows and user stories to document system requirements and design solutions.
- Analyzed existing systems and processes to identify areas of improvement.
- Creating the Task regarding the business requirement into JIRA tool, and keeping a track on it with development and testing status
- Conducting daily Scrum meeting with all the project updates and implementing the solutions for issues raised during the development of project
- Create User acceptance (UAT) criteria and validate that solutions meet business needs through defining and coordinating testing.
- Interact with software developers to understand software limitations, deliver elements of system and database design, and ensure that business requirements and use cases are handled.
- Collaborated with banking team for multiple integrations with banking servers and PFMS Server for new projects.
Application Support Engineer
SDK Infotech Pvt. Ltd.
Pune
01.2022 - 05.2023
- Providing L1 support to Statefarm
- Works on all issues related to Linux and databases
- Good understanding of ITIL for Incident management, Change management, and Problem Management.
- Check email alerts, notification emails and ticketing tool with their priority
- Sending daily report and health checks to client about application availability
- Resolving tickets based on SLA & also Handling & Troubleshoot end user issues.
- Monitor daily scheduled jobs in the Control-M tool.
Education
B.Tech - Aerospace Engineering
MIT School of Engineering
Pune07-2022
HSC - Science Teacher Education
AES Bhausaheb Firodiya Jr. College
Ahmednagar, MH05-2018
Skills
- Requirement Gathering
- JIRA
- POWER BI
- MS Office
- SCRUM
- Business Requirement Documentation(BRD)
- Technical Writing
- Stakeholder Management
- Project Management
- BI tools expertise
- User Acceptance Testing
Languages
Marathi
First Language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Projects
- Fund Monitoring Portal for Finance Commission(MH)
- PSB Payment System for BLADA(Bihar Local Area Planning & Development Agency, Government of Bihar)
- Fund Monitoring System for ACROSS Scheme driven by Indian Institute of Tropical Meteorology, Ministry of Earth Sciences.
Timeline
Business Analyst
PRM Soft Solutions Pvt. Ltd.
06.2023 - Current
Application Support Engineer
SDK Infotech Pvt. Ltd.
01.2022 - 05.2023
B.Tech - Aerospace Engineering
MIT School of Engineering
HSC - Science Teacher Education
AES Bhausaheb Firodiya Jr. College
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