Affrin Sarafaraz Sayyad

• Led team meetings to discuss project updates and operational strategies.
• Developed training materials for new team members to enhance onboarding processes.
• Monitored staff performance and addressed issues.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Maintained up-to-date records of employee attendance, payroll information, vacation requests.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.
• Per month Doing minimum 30 to 40 sales
• maintaining All records at Excel
• CRM software Tool using to get client data and maintain the client record in that Tool.
• So many clients went European countries like Greece and Romania in different department and Domain under me

Coordinated team activities to ensure effective communication and collaboration.

• Post paid Sales and service done
• Airtel Money Bank
• CUG connection done
• Dongle and Fancy number sales done
• Team leadership
• Helping team for sales and Services department
• NRI and Escalate Clients queries Resolving
• CRM Software through resolving tickets
• client Data Maintains at Excel