AFSAL S
Thiruvananthapuram
Summary
Dynamic professional with a proven track record at Eveready Industrial India Ltd, excelling in customer relationship management and sales management. Leveraged problem-solving abilities and leadership skills to exceed sales targets and enhance team performance. Expert in inventory management, boosting retail performance by fostering strong client relationships and team coordination.
Overview
7
7
years of professional experience
1
1
Certification
6
6
years of post-secondary education
Work History
Customer Relationship Trainee
EVEREADY INDUSTRIES INDIA LTD
Kochi
01.2024 - Current
- Assisted customers in resolving complaints or issues related to products or services.
- To execute plans and programs of the Company and meet sales targets.
- To train and motivate distributor staff and part-timers to ensure plan implementation as per agreed parameters.
- Making sure about product availability in every outlet.
- Maintaining planogram and visibility at the store level.
- To execute POS advertising and merchandising appropriate to outlets and ensure that.
- They are current and in line with the brand image.
- Coordinate the merchandising team.
- Built relationships with customers and community to promote long term business growth.
Assistant Sales Manager
Athar jewellery
Trivandrum
01.2018 - 01.2022
- Worked to improve retail performance.
- Administrative tasks.
- Worked directly with designers and a jewelry brand to coordinate production.
- Developed and encouraged sales and promotional team members.
- Managed and developed sales team.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Education
MBA - MARKETING & LSCM
Acharya Bangalore Business School
02.2022 - 12.2024
BA - ENGLISH
University of Kerala
06.2018 - 05.2021
Science -
Secondary Board of Public Examination
04-2018
Skills
- Time management
- Problem-solving abilities
- Inventory management
- Sales management
- Team management
- Negotiation
- Client relationship management
- Leadership skills
- Profitability analysis
- Communication skills
- Sales demonstration
- Adaptability and flexibility
- Stock management
Certification
- The Fundamentals of Digital Marketing, Google Digital Garage
- Managing Conflicts on Programs and Project with Cultural and Emotional Intelligence, Edx
Projects
- Company Profiling, INOX LEISURE LTD, Social Responsibility Project (SRP)
- App-Based Carpooling System: A Business Model
- Celebrity endorsement strategies and its influence on consumer buying behaviour of gold jewellery, Kerala
- Packaging Solution and Effects in Logistics at Eveready
Languages
- English
- Malayalam
- Tamil
- Arabic
- Hindi
Timeline
Customer Relationship Trainee
EVEREADY INDUSTRIES INDIA LTD
01.2024 - Current
MBA - MARKETING & LSCM
Acharya Bangalore Business School
02.2022 - 12.2024
BA - ENGLISH
University of Kerala
06.2018 - 05.2021
Assistant Sales Manager
Athar jewellery
01.2018 - 01.2022
- The Fundamentals of Digital Marketing, Google Digital Garage
- Managing Conflicts on Programs and Project with Cultural and Emotional Intelligence, Edx
Science -
Secondary Board of Public Examination
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