Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Afshan Fathima

Bengaluru

Summary

Seasoned Business Analytics professional with 5+ years of expertise in leveraging data-driven insights to drive business growth and operational excellence. Proficient in the full data life cycle, from data extraction and integration to advanced statistical analysis and predictive modeling, as well as developing interactive dashboards and reports using visualization platforms. Adept at translating complex data into actionable recommendations that enable cross-functional teams to make informed decisions.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior Associate - Business and Delivery Operation

upGrad
Bangalore
09.2023 - Current
  • Effectively communicate data-driven recommendations and findings to stakeholders at all levels of the organization, from frontline teams to executive leadership.
  • Gather sales, learner cohort, and placement data from various sources, and leverage analytics tools like SQL, Excel, and Power BI to uncover insights and identify pain points.
  • Use data-driven insights to recommend and implement strategies that enhance business performance, including improvements to sales, service, and overall customer experience.

Customer Operations Analyst

Teachmint
Bangalore
07.2023 - 09.2023
  • Collect and analyze customer feedback to identify pain points, then collaborate with product, service, and sales teams to implement solutions that enhance customer experience and drive business improvements.
  • Utilize data analysis tools like SQL, Excel, and Power BI to uncover insights and present recommendations to stakeholders.

Customer Analytic Specialist - Business Operations

RedKenko Health Tech PVT. LTD
Bangalore
08.2022 - 07.2023
  • Actively orchestrated the collection of data related to claims raised and processed, leveraging SQL, Python, and diverse sources to understand claim approval and rejection patterns, driving sales improvement.
  • Employed advanced analytics to dissect data, crafting dynamic dashboards using Power BI and Tableau for better and faster claim processing.
  • Engineered automation solutions in Python, optimizing operational efficiency to streamline claim processes.
  • Presented strategic insights to stakeholders, informing decision-making and collaborating cross-functionally to implement technical enhancements, ensuring seamless operations for improved claim approval and sales strategies.

Customer Operations Executive

Skyzen Electronics
Hyderabad
03.2019 - 07.2022
  • Gather customer, sales, and distributor data from various sources, maintain a centralized database using Excel to ensure data integrity.
  • Analyze the data using advanced techniques, uncover insights, and develop interactive dashboards in Power BI to visualize findings.
  • Identify areas for product and service enhancement by analyzing customer feedback, and collaborate with cross-functional teams to implement solutions and optimize customer experience and sales. Translate complex data into actionable information and provide training on data analysis tools.

Education

M.TECH - VLSI DESIGN

Jawaharlal Nehru Technological University
HYDERABAD
2015

B.TECH - ELECTRONICS AND COMMUNICATION

NIZAM INSTITUTE OF ENGINEERING AND TECHNOLOGY
Hyderabad, TG
2012

Skills

  • Advance Excel
  • SQL
  • Visualization tools (Power BI, Tableau)
  • Python (NumPy, Pandas)
  • Statistical analysis
  • Predictive modeling
  • Machine learning, programming
  • Problem-solving
  • Communication

Certification

  • Google Data Analytics Professional Certificate | Coursera
  • Business Analysis "A to Z" Masterclass | Udemy
  • The Data Science Course: Complete Data Science Bootcamp 2024 | Udemy

Timeline

Senior Associate - Business and Delivery Operation

upGrad
09.2023 - Current

Customer Operations Analyst

Teachmint
07.2023 - 09.2023

Customer Analytic Specialist - Business Operations

RedKenko Health Tech PVT. LTD
08.2022 - 07.2023

Customer Operations Executive

Skyzen Electronics
03.2019 - 07.2022

M.TECH - VLSI DESIGN

Jawaharlal Nehru Technological University

B.TECH - ELECTRONICS AND COMMUNICATION

NIZAM INSTITUTE OF ENGINEERING AND TECHNOLOGY

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