AFZAL KHAN

AMBERNATH

Summary

Dynamic Relationship Manager with a proven track record at American Express, excelling in conflict resolution and customer relationship management. Successfully implemented strategies that enhanced workflow efficiency and drove significant sales growth as a Field Sales Executive at PAYTM, acquiring numerous merchants and generating substantial revenue.

Overview

years of professional experience

Work History

Relationship Manager

American express

Andheri

06.2023 - 02.2025

Resolved escalated customer issues efficiently and effectively within established timelines.
Implemented strategies to improve efficiency of workflow processes within the department.

Field Sales Executive

PAYTM

VILEPARLE

03.2022 - 04.2023

Acquiring new merchants, promoting digital payment solutions, and driving sales growth. Focus on quantifiable results, such as the number of merchants acquired, revenue generated, or targets achieved.

Education

Hsc - Arts Education

Shree Shraddha Hindi Vidyalay

India

Skills

Customer relationship management
Sales strategy development
Conflict resolution

Data analysis
Lead generation
Client onboarding

Timeline