Praveena A. kumari
Admission Counsellor
Secunderabad
Summary
Dynamic operations professional with over 7 years of experience in coordinating workflows, enhancing client engagement, and optimizing processes within the education sector. Expertise in managing cross-functional teams to drive service delivery improvements and achieve strategic objectives. Committed to fostering collaboration and delivering impactful results through strong emotional support, conflict resolution, and the development of effective coping strategies. Highly adaptable and dependable, with a focus on active listening, empathy, and innovative problem-solving skills. Prepared to contribute to Operations Management, Business Operations, or Program Coordination roles.
Overview
1
1
Language
3
3
Certifications
18
18
years of professional experience
Work History
Admission Counsellor
University of Petroleum and Energy Studies
02.2023 - 03.2026
- Managed end-to-end student admission operations, including counseling, documentation verification, and onboarding coordination.
- Assisted in improving admission workflow efficiency by ensuring timely follow-ups and structured communication.
- Counsel the students and explain the career-oriented programs offered by the university, including major and minor specializations.
- Coordinated with multiple departments to ensure a smooth onboarding of students.
- Managed end-to-end student admission operations, including counseling, documentation verification, and onboarding coordination.
- Coordinated with academic and administrative departments to ensure smooth operational processes during admission cycles.
- Improved response time and conversion rates through structured follow-ups.
- Maintaining a quality-based, productive work environment and following all the parameters to maintain stable work production.
Admission Counsellor
Medvarsity Online Limited
01.2022 - 01.2023
- Attending the calls with MBBS, RMP, BHMS, and AHMS medical practitioners helps them with the details of different courses offered and the career path.
- Collect the documents, complete the admission process for different programs, and share emails and messages on social media about the courses offered through emails and testimonials by alumni students.
- Help the students in the loan process, admission process, and raise a ticket to help students if they face any issues during course completion or the exams.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Adapted counseling techniques to best suit individual needs of each client.
Customer Sales Representative
Reliance General Insurance
10.2020 - 06.2022
- Inform the customers about insurance products and the benefits, update the information, and create quotes for the insurance.
- Help them with the queries, fix the appointments, and share the emails with the customers to book the insurance.
- Cross sells the products of motor insurance and life insurance as well.
- Guide the customers and help them with member additions and deletions by creating the quotation for the insurance.
- Providing the details of saving taxes based on the insurance opted for by the customers, sending the quotes, and generating the policy.
- Help the customers regarding claims, reimbursement, and guide them with all the information about the policies and norms of the insurance, and share the soft copies of the policies.
- Provided after-sales support as needed, further strengthening relationships with clients and promoting long-term retention rates.
- Upsold additional products or services when appropriate, contributing to higher average transaction values per sale.
Sales Executive
HDFC Bank Credit Cards Department
11.2009 - 01.2010
- Attend the calls for HDFC Bank and generate the Leads and fix Appointments with the Customers.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Collect the Documents from Customers through Field Agents and complete verification process and forward the details to the Higher Officials.
- Cross sell health Insurance, Personal and Home Loans and promote newly Launched Bank Offers.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
Customer Care Executive
Aegis BPO Inbound Process
08.2008 - 08.2009
- Attend inbound calls, and provide the information to the customers.
- Help the users of the network and guide them on the recharges and plans for both prepaid and postpaid as well.
- Forward all the complaints to the backend team, and help them to be resolved.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Improved resolution time with effective problem-solving for customer complaints.
Education
MBA - Operations Management
University of Petroleum And Energy Studies
Dehradun, India 04.2001 -
BCom - Regulars
Osmania University
Hyderabad01-2008
Intermediate - undefined
Board of Intermediate
Hyderabad01-2005
SSC - undefined
Board of Secondary Education
01-2003
Skills
Package: MS-Office, Tally Financial Accounting
Multi-Tasking
Customer Support
Excellent Communication Skills
Accept Challenges and Criticism
Career counseling
Building rapport
Product knowledge
Adaptability and flexibility
Critical thinking
Certification
Completed Training in BULATS, College Education Andhra Pradesh, India.
STRENGTH
To take over Challenging job and give the Best to Excel in the tasks and works allotted.
Strong communication and interpersonal skills.
Excellent problem-solving and analytical abilities.
Effective time management and multitasking.
Disclaimer
Yours Sincerely, Agam Praveena Kumari
Timeline
Admission Counsellor
University of Petroleum and Energy Studies
02.2023 - 03.2026
Admission Counsellor
Medvarsity Online Limited
01.2022 - 01.2023
Customer Sales Representative
Reliance General Insurance
10.2020 - 06.2022
Sales Executive
HDFC Bank Credit Cards Department
11.2009 - 01.2010
Customer Care Executive
Aegis BPO Inbound Process
08.2008 - 08.2009
MBA - Operations Management
University of Petroleum And Energy Studies
04.2001 -
SSC - undefined
Board of Secondary Education
Intermediate - undefined
Board of Intermediate
BCom - Regulars
Osmania University