Agnel Joseph Mattos

As a Frontline staff (FL) telephone and chat Interaction with customers of ETG and Booking.com who have done their bookings online like booking.com, mytrip.com, Gotogate websites and contact us for re-bookings, name correction, name change, cancellation and adding ancillaries like seats, meals and baggage to their existing itineraries.

Using GDS like Amadeus, Sabre and Galileo. Also using LCC portals for LCC bookings to make changes etc.

Farelogix for LH Group, IAG portal, UA and AA

Singapore Airlines (SQ) inbound passenger calls for reservations & ticketing.

Inbound passenger emails as well as servicing the members of the frequent flyer programme - KrisFlyer membership services.

As a Sales Executive the job included contacting potential customers for those attending international trade fairs and exhibitions in countries like China, Germany and in other parts of Europe explaining to them our product which includes the return tickets, hotel accommodation and the tour guide services which they would get during their stay overseas.

Handling incoming calls of Stamps.com which was US based, credit card collection process of Providian and then later for WAMU - Washington Mutual bank.

Worked for West teleservice US based process which involved selling and upselling of the products which the consumers view on the Television advertised and call us to buy the products.