Ahammed Najeeb Machingalakath
Field Service Engineer
Bengaluru,Karnataka
Summary
Dynamic and goal-oriented Field Engineer, currently serving as Assistant Service Manager, with over 13 years of expertise in field engineering and technical support for pharmaceutical GMP lab equipments within the pharmaceutical ,life science industries. Recognized for driving revenue growth and delivering exceptional customer service. Skilled in installation qualification (IQ), operation qualification (OQ), and validation, ensuring compliance with Good Manufacturing Practices (GMP). Proficient in problem-solving,Document preparation and nurturing long term client relationships. Capable of thriving in fast-paced environment ,consistently surpassing target by 25 % through adeptly adapting to shifting priorities .
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Manager Service
Biogentek BG I Pvt Ltd
09.2022 - Current
- Motivated and goal-oriented Assistant Service Manager, offering 13+ years of expertise in field engineering and technical support for Pharmaceutical GMP lab equipment within the pharmaceutical, life science industry.
- Recognized for driving revenue growth and providing exceptional customer service
- Skilled in installation qualification (IQ), operation qualification (OQ), and validation, ensuring compliance with Good Manufacturing Practices (GMP)
- Proficient in problem-solving, equipment commissioning , and cultivating enduring client relationships.
- Proficient in preparing qualification document (SAT/IQ/OQ/PQ)and other Documentation work compliant with the GMP guidelines .
- Adaptable to fast-paced environments, consistently exceeding targets 10% by quickly adapting to changing priorities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Excellent communication skills, both verbal and written.
- Applied effective time management techniques to meet tight deadlines.
- Facilitated clear communication between service department and principal companies through technical emails and meetings .
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strategy to increase sales and drive profits.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Mentored team members to enhance professional development and accountability in workplace.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Senior Service Engineer
Biogentek BG I Pvt Ltd
08.2017 - 09.2022
- Oversee and guide all activities of Service team
- Perform responsibilities including installing; commissioning, repairing and integrating electronics and electromechanical Pharmaceutical lab equipment's.
- Provide technical consulting during contract renewal discussions and sales discussion
- Established strong relationships with clients by providing exceptional service, leading to repeat business and referrals.
- Scheduled and implemented maintenance activities for equipment.
- Optimized maintenance schedules, resulting in increased equipment reliability and reduced service costs.
- Achieved customer satisfaction with timely resolution of technical issues and clear communication.
- Trained and supervised staff on equipment maintenance and safety procedures.
- Documented maintenance activities and confirmed compliance with relevant regulations.
- Assisted sales team with product demonstrations and technical support, contributing to increased revenue opportunities.
- Spearheaded root cause analysis initiatives, identifying key areas for improvement within the engineering department.
- Introduced innovative troubleshooting techniques, enhancing the team''s ability to resolve complex problems quickly.
- Ensured adherence to Good Manufacturing Practices (GMP) or any relevant industry regulations or standards.
- Increased service revenue by 30% per year .
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Cultivated interpersonal skills by building positive relationships with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Service Engineer
Biogentek BG (I) Pvt Ltd
02.2011 - 08.2017
- Responsible for solving issues by following up on priority basis and maintain proper communication channel to achieve customer satisfaction
- Performed responsibilities of installing; commissioning and repairing electronics and electromechanical equipment's
- Performed tasks of assisting customers in using Laboratory equipment.
- Boosted service quality by continually updating technical knowledge and staying current with industry trends.
- Developed preventive maintenance schedules to minimize downtime and optimize performance.
- Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
- Developed and maintained broad knowledge of applications and industry activity to stay aware of trends, issues and competitions.
- Reduced equipment downtime by performing regular maintenance checks and implementing preventive measures.
Education
Engineering Diploma -
State Board Of Technical Examination, KMCTPTC
Calicut, Kerala, India 04.2011
Higher Secondary Examination - Science
IKTHSS
Malappuram, India03.2006
Secondary School Leaving Certificate - General Education
PMSA VHSS
Chappanangadi, India 03.2004
BBA - Batchelor of Business Administration
Manipal University
Jaipur05.2026
EF Standard English Test2022-04 - English Preficiency Test
EF Online Platform
Online04.2022
Skills
- Customer relationship management
- Equipment qualification and validation IQ/OQ
- Documentation (SAT/IQ/OQ/PQ)
- Team work and collaboration
- Problem Solving trouble shooting
- Scheduling and Coordinating
- Compliance and quality assurance
- CAPAs(Corrective action and preventive action)
- RCA( Rout Cause Analysis )
- Sales Reporting
- Teamwork and Collaboration
- Interpersonal Relations
- Technical Proficiency and technical write ups
- Preventive Maintenance
- Team Leadership
- Revenue Forecasting
- Business Administration
- Strategic Planning
- Decision-Making
- MS Office
- Flexible and Adaptable
- Written Communication
- Excellent Communication
- Preventive Maintenance
- Team Leadership
- Revenue Forecasting
- Business Administration
- Strategic Planning
- Decision-Making
- MS Office
Accomplishments
- Achieved best performing employee of the year 2023-2024.
Certification
- Commissioning and startup online course certificate
- Profibus online certification
- Kuhner AG product service training certificate
- Labconco Product service training certificate .
- EF standard English Test .
Languages
English
Upper intermediate (B2)
Malayalam
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Arabic
Beginner (A1)
German
Beginner (A1)
Timeline
Assistant Manager Service
Biogentek BG I Pvt Ltd
09.2022 - Current
Senior Service Engineer
Biogentek BG I Pvt Ltd
08.2017 - 09.2022
Service Engineer
Biogentek BG (I) Pvt Ltd
02.2011 - 08.2017
Engineering Diploma -
State Board Of Technical Examination, KMCTPTC
Higher Secondary Examination - Science
IKTHSS
Secondary School Leaving Certificate - General Education
PMSA VHSS
BBA - Batchelor of Business Administration
Manipal University
EF Standard English Test2022-04 - English Preficiency Test
EF Online Platform
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