Ankit Mishra
Asst. Manager Service
Faridabad ,HR
Summary
Seasoned Group Leader bringing 8+ years of Service Operations experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
2
2
Certifications
6
6
years of post-secondary education
8
8
years of professional experience
Work History
Assistant Manager Service
Schindler India Pvt Ltd.
- Select -, Haryana
11.2018 - Current
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Efficient in planning maintenance and optimum utilization of manpower.
- Planned and implemented solutions for technical problems such as Planned Preventive Maintenance and Material forecasting.
- Recognise and develop customer business opportunities, and turn around to maximise
- Met with customers to discuss service needs and develop effective and practical solutions.
Senior Service Engineer
Hitachi Lift India Pvt Ltd.
NCR
09.2017 - 10.2018
- Heading team of 18 people with 330 equipment and managing a business of 9CR through Service operations
- Responsible for carrying the technical and process training.
- Escalated and re-produced problem to internal development sources to reach solution.
- Assisted service team through preparation and delivery of technical presentations and statements of work by matching specific client business requirements with effective technical solutions.
- Analyzed and evaluated performance and optimized efficiency.
Senior Service Engineer
KONE India Pvt. Ltd.
Noida, U.P
12.2012 - 08.2017
- Establishing service implementation methods & procedures including network resource allocations. Monitoring the customer demands to meet the committed targets.
- Proficient at maintaining cordial relationship with customers, ensuring quality and service norms to achieve customer satisfaction and business retention.
- Ensuring service operation is carried within time, quality, safety, cost & budgetary parameters.
Education
B.E - Electrical, Electronics Engineering Technologies
Vishveshvaraya Technological University
Bangalore College Of Engineering And Technology 06.2008 - 07.2012
Senior Secondary - Science
C.B.S.E
Lucknow Public School 04.2006 - 04.2007
High School - Science
C.B.S.E
Lucknow Public School 04.2004 - 04.2005
Skills
Creative and Customer Centric goal driven
Project and Operations Management with a growth oriented visionary
Patient-focused quality service
Excellent analytical - Certified Six Sigma Green Belt
Highly organized with a positive ‘can do’ attitude
Accomplishments
- Resolved product issue through consumer testing.
- First Certified Engineer in Hitachi
- Successfully completed lean six sigma project for improving productivity
Certification
Six-Sigma Green Belt
Timeline
Toast Master- Operation Management IIM-B
11-2020
Six-Sigma Green Belt
10-2020
Assistant Manager Service
Schindler India Pvt Ltd.
11.2018 - Current
Senior Service Engineer
Hitachi Lift India Pvt Ltd.
09.2017 - 10.2018
Senior Service Engineer
KONE India Pvt. Ltd.
12.2012 - 08.2017
B.E - Electrical, Electronics Engineering Technologies
Vishveshvaraya Technological University
06.2008 - 07.2012
Senior Secondary - Science
C.B.S.E
04.2006 - 04.2007
High School - Science
C.B.S.E
04.2004 - 04.2005