Ahmed Hans
Surat
Summary
Results-driven Senior Technical Solutions Engineer with 10 years of experience optimizing networking and security infrastructures. Skilled in VPN, firewall, and load balancer technologies, with proven success in resolving escalations and strengthening enterprise security frameworks. Known for combining deep technical expertise with proactive problem-solving to enhance performance, minimize risks, and ensure business continuity.
Overview
13
13
years of professional experience
Work History
Senior Technical Solutions Engineer
Ivanti
09.2021 - Current
- Troubleshoot technical issues from customers/partners via all channels.
- Managed escalations and met team response/resolution targets.
- Provided advanced troubleshooting through remote sessions.
- Created knowledge-base articles to address common and critical issues.
- Interviewed, recruited and trained new onboarding candidates.
Senior Technical Engineer
CSS Corp (Now Movate)
05.2019 - 08.2021
- Supported Pulse Secure (VPN) Products
- Supported Sophos (Firewall) as a Senior TAC Engineer
- Managing escalations, team lead duties, ROTA, and Client QBR meetings.
- Provided secondary training to personnel struggling with technological tools and systems.
Field Network Engineer
YOU-BROADBAND Pvt. Ltd.
08.2017 - 04.2018
- Installed, configured, and troubleshot GPON network systems with Nokia and Huawei devices for an ISP, while managing end-customer service requests on-site.
Field Engineer & Supervisor
FRN INFOTECH
01.2016 - 05.2017
- Handled installation, configuration, and maintenance of hardware and networking systems. Proficiently troubleshot and resolved complex issues on-site, minimizing client disruption.
BPO Executive
Transform Solutions Pvt. Ltd.
02.2013 - 08.2013
- Worked on Research & Data Entry Projects.
Education
Sophos - Sophos UTM V9.x - Certified Support
Sophos
05-2020
Sophos - Sophos UTM 9.5 - Certified Engineer
Sophos
04-2020
Sophos - Sophos UTM 9.5 - Certified Architect
Sophos
05-2020
CCNA (Cisco Certified Network Associate) -
Cisco
03.2018
CCNP (R&S) - undefined
Sun Infosys
02.2018
JCHNE+ - undefined
JETKING
06.2017
Cisco Training & Certification - undefined
Network Bulls Technologies
05.2019
B.com - undefined
VNSGU
03.2016
High School -
PEMPS
03.2012
Skills
- Team leadership
- Communication Skills
- Strong Critical Thinking Skills
- Decision Making Skills
- Technical Networking
- Complex Problem Solving
- Information security
- Network engineering
Websites
Languages
English
Hindi
Gujarati
Timeline
Senior Technical Solutions Engineer
Ivanti
09.2021 - Current
Senior Technical Engineer
CSS Corp (Now Movate)
05.2019 - 08.2021
Field Network Engineer
YOU-BROADBAND Pvt. Ltd.
08.2017 - 04.2018
Field Engineer & Supervisor
FRN INFOTECH
01.2016 - 05.2017
BPO Executive
Transform Solutions Pvt. Ltd.
02.2013 - 08.2013
CCNP (R&S) - undefined
Sun Infosys
JCHNE+ - undefined
JETKING
Cisco Training & Certification - undefined
Network Bulls Technologies
B.com - undefined
VNSGU
Sophos - Sophos UTM V9.x - Certified Support
Sophos
Sophos - Sophos UTM 9.5 - Certified Engineer
Sophos
Sophos - Sophos UTM 9.5 - Certified Architect
Sophos
CCNA (Cisco Certified Network Associate) -
Cisco
High School -
PEMPS