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Hi, I’m
Aijaz Ahmed Khan
Project Management Professional
Bangalore
Summary
Accomplished professional with over 10 years of experience in operations management, quality assurance, and process excellence across technology, e-commerce, and financial services. Expertise in leading cross-functional teams and executing high-impact projects using Lean Six Sigma methodologies. Certified in PMP and Agile & Scrum, with proven skills in project lifecycle management and stakeholder coordination. Demonstrated ability to drive measurable business improvements and align projects with organizational objectives. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Overview
13
years of professional experience
9
Certifications
4
Languages
Work History
IG Infotech India Pvt Ltd
Global Process Excellence Lead
07.2020 - 01.2024
Job overview
- Managed team of operations executives to ensure timely task completion and compliance adherence
- Directed automation initiatives, achieving 20% faster turnaround and 15% efficiency gains
- Developed governance models, KPIs, and project charters to enhance team accountability
- Implemented Lean Six Sigma methodologies for operational effectiveness and process improvement
- Collaborated with cross-functional teams to align objectives and improve business outcomes
- Facilitated workshops to foster collaboration, enhancing interdepartmental communication
- Ensured smooth daily operations while meeting regulatory compliance standards.
- Oversaw ESG and social committee initiatives, delivering successful program outcomes
Swiggy
Senior Quality Analyst
01.2018 - 12.2019
Job overview
- Enhanced performance metrics in service operations through targeted quality improvement initiatives
- Collaborated with cross-functional teams in data analysis to develop corrective actions for quality enhancement
- Organized training sessions based on agent categorization, focusing on key error patterns
- Facilitated call and chat calibration sessions, aligning operational and training teams effectively
OSBI
Quality Analyst
07.2017 - 12.2017
Job overview
- Audited calls, chats, and emails for underwriting-related queries to ensure quality standards.
- Provided daily, weekly, and monthly quality reports to key stakeholders for informed decision-making.
- Facilitated training sessions for junior analysts on quality assurance methodologies.
- Standardized processes through creation of SOPs, reducing service errors by 12%.
- Monitored compliance and implemented feedback mechanisms to maintain operational standards.
Altisource India Pvt Ltd
Senior Valuation Analyst
02.2011 - 12.2016
Job overview
- Coordinated property valuation tasks for US mortgage portfolios, ensuring timely and accurate deliverables
- Established reporting systems to monitor progress, identify risks, and facilitate stakeholder communication
- Utilized advanced Excel functions for effective manipulation of large datasets, enhancing reporting insights
- Mentored junior analysts, fostering professional development through guidance and support
- Ensured compliance with service level agreements to prevent delays in reports
Education
S V International Education SocietyBangalore, India
Bachelor of Commerce (B.Com)
05-2008
Government PU CollegeShivamogga, India
P.U.C from PCMB
05-2005
Skills
Project planning and execution
Certification
Project Management Professional (PMP) from PMI
Interests
Music & Clubbing: Appreciate vibrant social scenes
Travel & Exploration: Love discovering new cultures and destinations
Pet Care: About animal care and companionship
Awards & Recognition
- Top Performing Team Award – 3 consecutive quarters
- Above & Beyond Award – multiple quarters
- Best SMILE Idea Generation Award – Led to promotion
- Star Performing Award – Multiple organizations
Timeline
Power BI Workshop, Office Master, 2025-09-28
11-2025
Lean Six Sigma Yellow Belt, Simplilearn
11-2025
Agile & Scrum Certification from Simplilearn
08-2025
AI Gernalist Generative AI Mastermind from Outskill
08-2025
Project Management Professional (PMP) from PMI
04-2025
Microsoft Power Platform Tools, Microsoft
08-2024
Lean Six Sigma Green Belt, Simplilearn
11-2023
Global Process Excellence Lead
IG Infotech India Pvt Ltd
07.2020 - 01.2024
Senior Quality Analyst
Swiggy
01.2018 - 12.2019
Quality Analyst
OSBI
07.2017 - 12.2017
Senior Valuation Analyst
Altisource India Pvt Ltd
02.2011 - 12.2016
S V International Education Society
Bachelor of Commerce (B.Com)
Government PU College
P.U.C from PCMB