"Product Analyst with 8+ years of experience tracking product performance, analysing user behaviour, and turning data into decisions. Partnered with PMs, engineering, and stakeholders to close gaps between what users need and what the product delivers.
Overview
10
10
years of professional experience
Work History
Sr.Business Analyst
AXIORA GLOBAL SOLUTIONS
03.2026 - Current
Contributed to product strategy discussions for AI-driven solutions, focusing on addressing challenges faced by SMBs.
Supported product research, gathered requirements, and planned early-stage features to align with user needs.
Designed surveys and conducted market research to identify key user pain points.
Business Analyst
INSPIRE BRANDS, INC
Hyderabad
09.2023 - 05.2025
Partnered with cross-functional stakeholders across product, engineering, QA, and operations to drive alignment — ensuring requirements were clearly understood and executed without dependency delays.
Led product discovery and requirements definition across multiple QSR workstreams — coordinating with product, engineering to translate business needs into sprint-ready deliverables.
Authored gherkin-style user stories and acceptance criteria, facilitating refinement sessions and sprint planning to enable consistent delivery velocity in Agile cycles.
Collaborated with UI/UX designers to review and validate user flows — providing structured feedback that reduced design rework and accelerated feature readiness.
Reviewed test cases and supported end-to-end UAT execution — validating functional flows and acceptance criteria to ensure product quality before each release.
Tracked post-launch KPIs to evaluate feature performance, providing insights that guided backlog prioritization and informed continuous improvement decisions.
Associate Business Analyst
IVY Global Shared Services(Now Entain)
05.2019 - 09.2023
Collaborated with cross-functional teams to gather and document requirements.
Led meetings and workshops with multiple departments to clarify and solidify requirements.
Facilitated workshops to gather feedback and insights from stakeholders.
Reviewed and analyzed business requirements to develop detailed functional specifications.
Conducted gap analysis between existing systems and proposed changes to identify areas for improvement.
Facilitated design sessions with the implementation team to define the solution.
Managed requirements traceability information and tracked requirements status throughout the project.
Supported business needs in sports vertical by developing clear PRDs and simple wireframes.
Summarized key findings from research activities in presentations for senior management review.
ASR 1 Business operations & Analysis
Uber India
12.2018 - 02.2019
Monitored key performance metrics and conducted data analysis to inform decision-making.
Reviewed daily operations and workflows, identifying gaps and recommending actionable improvements.
Identified recurring issues, enhancing existing processes (SOPs) for greater effectiveness.
Worked with different teams to improve overall efficiency and smooth operations.
Highlighted risks and challenges to support ongoing process improvements.
CS Associate Analytical/Process Improvement
Amazon India
07.2016 - 12.2018
Analyzed customer interactions to identify recurring issues and root causes, leading to targeted process improvements.
Applied structured problem-solving to improve efficiency and service quality.
Tracked performance metrics and generated reports to highlight trends and pinpoint areas for improvement.
Collaborated with internal teams to escalate and resolve critical issues impacting customer experience.
Documented workflows and maintained knowledge base for standardized issue resolution.