Hiteshi Sharma

Professional Experience

Senior Business Analyst
Serverwala Data Center Pvt. Ltd., Jaipur,

March 2020 – Present,

Domain: Server, Web Hosting, Colocation, Backup Services.

Key Responsibilities:

• Led international sales for dedicated servers, cloud hosting, colocation, and backup solutions
• Built strong relationships with global resellers and MSPs across North America and Europe.
• Developed and executed targeted lead generation campaigns through LinkedIn, email marketing, and webinars.
• Expert in eliciting, analyzing, and documenting client requirements
• Successfully handled online sales of web hosting plans via chats, calls, and tickets
• Resolved support, billing, and sales tickets in a timely and efficient manner
• Analyzed customer feedback and recommended service improvements
• Handled contract renewals, sent service reminders, and extended client subscriptions
• Maintained accurate client records and logs
• Provided end-to-end support through live chat, ticket systems, and email
• Proficient in chat support tools: Tawk, Zendesk, Upwork, Freelancer
• Implemented CRM-based workflow tracking using Salesforce to improve sales cycle efficiency

Key Achievements:

• Represented the company at global tech expos (IT Expo 2023,
• Delhi conversion India 2023
• Global Fintech Fest 2022

Business Analyst
Initium Novum Ventures Pvt. Ltd.
July 2019 – February 2020
Key Responsibilities:

• Acted as a liaison between stakeholders and the development team during development and maintenance
• Translated business needs into clear functional specifications
• Generated new business via Upwork, Guru, and Freelancer.
• Created effective business proposals for Web & Mobile App development projects