SHAHANA DEVI RAJASEKARAN
Navalur
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
7
7
years of professional experience
Work History
Sr.Business Development Specialist/Functional Lead
Fiducia Score Pvt.Ltd
Chennai
01.2022 - Current
- Developed key relationships with customers to ensure retention and satisfaction.
- Analyzed financial performance metrics to inform decision making around business development initiatives.
- Maintained accurate records of all sales activities including customer Employees & BGV Checks
- Provided training on product specifications and applications for new clients or new HR's
- Participated in HR conferences to network with potential partners or customers.
- Participated in sprint planning meetings with project lead. Involving entire BGV process
- Performed unit testing of developed software components before releasing it into production environment thus avoiding any potential bugs from reaching customers' hands
Sr. Business Development Analyst
Protellabs Pvt.Ltd
Chennai
08.2020 - 07.2021
- Collaborated with product development team to create customized solutions for customers' needs.
- Analyzed customer data to understand their behaviors and preferences better and suggest ways of improving customer relations management process.
- Developed strategies to identify new business prospects and expand existing client relationships.
- Monitored market trends and competitors' activities to develop competitive strategies.
- Participated in client meetings and follow-up activities to ensure satisfaction with our products and services.
- Managed CRM database, ensuring accurate and up-to-date information on leads and clients.
- Recruited, hired and trained new hires to optimize profitability.
Business Development Specialist & Account Manager
Caprice Technologies Pvt Ltd
Coimbatore
11.2018 - 12.2019
- Provided technical support for the HRMS software platform.
- Maintained accurate records of all donations received by the Foundation using appropriate software applications.
- Performed unit testing of developed software components before releasing it into production environment thus avoiding any potential bugs from reaching customers' hands.
- Performed regular maintenance checks on studio equipment and software programs used for HRMS projects.
- Created documentation outlining the architecture, functionality, and operation of developed software components.
- Analyzed existing business processes in order to identify potential opportunities for automation through the use of appropriate software solutions.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked with cross-functional teams to achieve goals.
Business Development Specialist
Vinformax Technology Solutions Pvt Ltd
Chennai
02.2017 - 02.2018
- Developed key relationships with customers through regular communication, meetings, and events.
- Represented the organization at various conferences or exhibitions to promote products and services.
- Developed and implemented business development strategies to increase market share.
- Analyzed customer feedback to improve product offerings, pricing strategies, and marketing plans.
- Negotiated contracts with vendors, suppliers, partners, and other stakeholders to maximize profitability.
- Monitored competitor activity in order to anticipate changes in the market place.
- Set up potential client contacts, cultivated relationships, and followed through on service needs.
Education
Master of Arts - MCA
Bharathiar University
Coimabtore08-2013
Bachelor of Arts - BCA
Bharathidasan University
Peravurani05-2010
Skills
- Appointment fixing with Directors (UK,USA)
- Key Account Management
- CRM Software
- Customer Relationship Management
- Client Meeting
- Proposal Presentation
- Client Onboarding
- Conference meeting (HR,NBFC,ETI)
- Employees Data verification
- Implementation /Integration
- Customer Relationship
- Sprint Planning
- Whitelabeling Partnership
- Product Demo
- Client Support
- BGV Verification cycle process
- Product Testing
- Customer Relationship
- Customer Retain
- Requirement Gathering
- Product Demonstration/ Training
- Software Implementation and Support
- Hubspot CRM
- Client Support
- Product Testing
- Multi-Task Management
Timeline
Sr.Business Development Specialist/Functional Lead
Fiducia Score Pvt.Ltd
01.2022 - Current
Sr. Business Development Analyst
Protellabs Pvt.Ltd
08.2020 - 07.2021
Business Development Specialist & Account Manager
Caprice Technologies Pvt Ltd
11.2018 - 12.2019
Business Development Specialist
Vinformax Technology Solutions Pvt Ltd
02.2017 - 02.2018
Master of Arts - MCA
Bharathiar University
Bachelor of Arts - BCA
Bharathidasan University
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