Aishwarya S
Chennai
Summary
Highly motivated professional seeking a challenging environment to excel. Dedicated to achieving client and company satisfaction while being a valuable resource in competitive situations.
Overview
12
12
years of professional experience
Work History
Senior Knowledge Management Specialist
Philips Global Business Services
Chennai
11.2021 - Current
- Developed and implemented strategies to capture, store, organize, and disseminate knowledge assets.
- Maintained an up-to-date library of documents including policies, procedures, training materials, manuals, and other related materials.
- Planned and facilitated workshops on effective use of knowledge management tools.
- Collaborated with internal teams to develop processes for capturing best practices across departments.
- Designed user-friendly interfaces that enabled easy access to organizational resources.
Senior Documentation Specialist
Wipro Limited
Gurgoan
07.2017 - 10.2021
- Ensured that all documents were compliant with company standards as well as applicable laws and regulations.
- Reviewed existing documentation for accuracy and provided feedback to stakeholders on improvements needed.
- Provided technical writing support for various projects such as product launches and new initiatives.
- Performed quality assurance checks on translated materials before publishing them publicly or internally.
- Edited documents for grammar, spelling, punctuation, clarity, and readability prior to publication or distribution.
- Maintained an up-to-date library of documents including policies, procedures, training materials, manuals, and other related materials.
IT Service Desk Analyst
Wipro Limited
Chennai
09.2012 - 06.2017
- Monitored and responded quickly and effectively to requests received through the IT service desk ticketing system.
- Collaborated with other teams to ensure successful resolution of customer inquiries.
- Managed service desk operations, including handling customer inquiries and complaints.
- Ensured all incidents were resolved within the agreed SLA timeframes.
Education
MBA - Human Resource Management
Pondicherry University
ChennaiBCA - Computer Applications
Dr. MGR Janaki College of Arts and Science
ChennaiHigher Secondary -
Bharath Dass Matriculation Higher secondary school
Perungudi, ChennaiSkills
- Document Management and Review
- Content Curation
- Knowledge Sharing Activities
- Continuous Improvement
- Editing and proofreading
- Collaboration and Teamwork
- Quality Assurance
- Interpersonal communication skills
- Service Desk Team Management
- Incident management Specialist
Residentialaddress
Plot No 5052, A Block, 5th street, Ram Nagar North, Madipakkam, Chennai, 600091
Personal Information
- Date of Birth: 02/19/91
- Nationality: Indian
- Marital Status: Married
Languages
- English
- Tamil
- Hindi
Disclaimer
I hereby declare that all the information furnished above is true.
Timeline
Senior Knowledge Management Specialist
Philips Global Business Services
11.2021 - Current
Senior Documentation Specialist
Wipro Limited
07.2017 - 10.2021
IT Service Desk Analyst
Wipro Limited
09.2012 - 06.2017
MBA - Human Resource Management
Pondicherry University
BCA - Computer Applications
Dr. MGR Janaki College of Arts and Science
Higher Secondary -
Bharath Dass Matriculation Higher secondary school
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