Highly motivated professional seeking a challenging environment to excel. Dedicated to achieving client and company satisfaction while being a valuable resource in competitive situations.
Overview
12
12
years of professional experience
Work History
Senior Knowledge Management Specialist
Philips Global Business Services
Chennai
2021.11 - Current
Developed and implemented strategies to capture, store, organize, and disseminate knowledge assets.
Maintained an up-to-date library of documents including policies, procedures, training materials, manuals, and other related materials.
Planned and facilitated workshops on effective use of knowledge management tools.
Collaborated with internal teams to develop processes for capturing best practices across departments.
Designed user-friendly interfaces that enabled easy access to organizational resources.
Senior Documentation Specialist
Wipro Limited
Gurgoan
2017.07 - 2021.10
Ensured that all documents were compliant with company standards as well as applicable laws and regulations.
Reviewed existing documentation for accuracy and provided feedback to stakeholders on improvements needed.
Provided technical writing support for various projects such as product launches and new initiatives.
Performed quality assurance checks on translated materials before publishing them publicly or internally.
Edited documents for grammar, spelling, punctuation, clarity, and readability prior to publication or distribution.
Maintained an up-to-date library of documents including policies, procedures, training materials, manuals, and other related materials.
IT Service Desk Analyst
Wipro Limited
Chennai
2012.09 - 2017.06
Monitored and responded quickly and effectively to requests received through the IT service desk ticketing system.
Collaborated with other teams to ensure successful resolution of customer inquiries.
Managed service desk operations, including handling customer inquiries and complaints.
Ensured all incidents were resolved within the agreed SLA timeframes.
Education
MBA - Human Resource Management
Pondicherry University
Chennai
BCA - Computer Applications
Dr. MGR Janaki College of Arts and Science
Chennai
Higher Secondary -
Bharath Dass Matriculation Higher secondary school
Perungudi, Chennai
Skills
Document Management and Review
Content Curation
Knowledge Sharing Activities
Continuous Improvement
Editing and proofreading
Collaboration and Teamwork
Quality Assurance
Interpersonal communication skills
Service Desk Team Management
Incident management Specialist
Residentialaddress
Plot No 5052, A Block, 5th street, Ram Nagar North, Madipakkam, Chennai, 600091
Personal Information
Date of Birth: 02/19/91
Nationality: Indian
Marital Status: Married
Languages
English
Tamil
Hindi
Disclaimer
I hereby declare that all the information furnished above is true.
Timeline
Senior Knowledge Management Specialist
Philips Global Business Services
2021.11 - Current
Senior Documentation Specialist
Wipro Limited
2017.07 - 2021.10
IT Service Desk Analyst
Wipro Limited
2012.09 - 2017.06
MBA - Human Resource Management
Pondicherry University
BCA - Computer Applications
Dr. MGR Janaki College of Arts and Science
Higher Secondary -
Bharath Dass Matriculation Higher secondary school
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