Aishwarya Singh
Gurugram
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Veteran Program manager bringing 10 years of business development experience. Adept at leading projects from development to delivery. Effective people manager and big-picture thinker. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Regional Head Sales-Unsecured Assets
ICICI Bank Ltd
Gurugram
06.2021 - Current
- Analyzed team performance on weekly basis through review of in-depth reports.
- Cultivated development of high-performing teams by implementing inclusive work culture focused on individual and team development.
- Identified and brought on board new employees who added value and talent to department.
- Planned, executed and achieved financial objectives through expense control, loss prevention and optimisation of staff productivity.
- Collaborated with team members in developing best practices to support company objectives.
- Participated in round table discussions to brainstorm business strategies.
- Maximized selling effectiveness through coaching, training, personality development, rewards and recognition and providing effective feedback.
- Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
- Analyzed business performance data and forecasted business results for upper management.
- Reviewed completed work to verify consistency, quality and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Developed and implemented strategies to reduce costs, improve efficiency, and increase customer satisfaction in the region.
- Monitored regional trends, identified areas of improvement, and developed plans for growth.
- Provided leadership to a team of sales representatives, ensuring they met all performance goals and objectives.
- Collaborated with marketing teams to develop promotional campaigns that increased brand awareness in the region.
- Ensured compliance with laws and regulations governing business operations in the region.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Relationship Manager-Credit Cards
ICICI Bank Ltd.
Gurugram
08.2014 - 05.2021
- Delivered positive experiences to customers at every touch point through clear communication and implementing strategies to improve satisfaction.
- Developed marketing plan based on client data to acquire new relationships and expand existing ones.
- Collaborated with various departments to improve communication and deliver individualized customer solutions.
- Collaborated with managers to identify and develop new markets according to strategic plan, analyzing potential opportunities and challenges.
- Acted with minimal direction in self-directed capacities to resolve issues and implement strategies.
Education
MBA - Marketing And HR
Jaipuria Institute Of Management
Lucknow05.2014
Bachelor of Commerce - Commerce
Chattrapati Sahuji Maharaj University
Kanpur05.2011
Skills
- Complex Problem Solving
- Employee Development
- Project Planning
- Training and Development
- Onboarding and Orientation
- Budget Management
- Employee Coaching and Motivation
- Team Building
- Managing Operations and Efficiency
- Teamwork and Collaboration
- Team Leadership
- Performance Tracking and Evaluation
- Problem Resolution
- Verbal and Written Communication
- Skilled in MS Office
- Customer Relationship Management
- Business Development
- Business Analysis
- Problem Resolution
- Verbal and Written Communication
- Skilled in MS Office
- Customer Relationship Management
- Business Development
- Business Analysis
Timeline
Regional Head Sales-Unsecured Assets
ICICI Bank Ltd
06.2021 - Current
Relationship Manager-Credit Cards
ICICI Bank Ltd.
08.2014 - 05.2021
MBA - Marketing And HR
Jaipuria Institute Of Management
Bachelor of Commerce - Commerce
Chattrapati Sahuji Maharaj University
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