AISWARYA DEVASIA
Trivandrum
Summary
Seeking a rewarding career with an esteemed organization, offering advancement potential and opportunities to contribute to the organization's success. Results-driven Client Relationship Manager known for productivity and efficiency in task completion. Specialize in strategic planning, customer satisfaction enhancement, and relationship building. Excel in communication, problem-solving, and adaptability, ensuring seamless client interactions and long-term loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Client Relationship Manager
Syocare facility management pvt ltd
Ernakulam
06.2023 - Current
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Maintained accurate records of client interactions and transactions.
- Negotiated contracts with clients for various services.
- Provided timely responses to customer inquiries, requests, and complaints.
- Monitored customer feedback to identify areas for improvement in service quality.
HR Executive
ESKE HR & SERVICES
Ernakulam
11.2022 - 04.2023
- Developed and implemented HR policies, procedures, and processes to ensure compliance with employment regulations.
- Drafted offer letters for new hires in line with company policy and procedure.
- Managed employee relations issues such as grievances, disciplinary actions and terminations.
- Reviewed job descriptions for accuracy and relevance to current needs of the organization.
Education
Bachelor of Commerce -
Kerala University
Kerala01.2019
HSE -
Kerala Board
Kerala01.2016
SSLC -
Kerala Board
Kerala01.2014
Skills
- Client service-driven
- Customer Engagement
- Client Needs Assessment
- Business Analysis
- Problem-solving aptitude
- Presentation Development
- Contract Negotiation
- Workforce Management
- Relationship building and management
- Schedule Management
- Opportunities Identification
Certification
- PDFC (certificate), AIGST & Tally, Kerala State, 05/20
- Certified in Medical Coding, CPC, 05/22
Technical Skills
- Proficient in accounting and financial management
- Through data analysis with MS Excel
- Knowledge in Practical Auditing
- Sound Knowledge in project Management
Timeline
Client Relationship Manager
Syocare facility management pvt ltd
06.2023 - Current
HR Executive
ESKE HR & SERVICES
11.2022 - 04.2023
- PDFC (certificate), AIGST & Tally, Kerala State, 05/20
- Certified in Medical Coding, CPC, 05/22
Bachelor of Commerce -
Kerala University
HSE -
Kerala Board
SSLC -
Kerala Board
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