AISWARYA V
Chennai
Summary
With 9 years of experience in customer service, AML monitoring, and quality checking, I have spearheaded operational efficiency and strategic project implementation. Skilled in AML procedures, financial transaction analysis, and documentation, I have overseen teams, optimized processes, and trained staff to ensure compliance. My expertise includes creating dashboards, conducting thorough investigations, and maintaining quality standards
Overview
9
9
years of professional experience
Work History
Business Process Lead
Tata Consultancy Services LTD
05.2025 - 05.2026
- Accountable for overseeing 5 employees and managing daily operational responsibilities for the AML Monitoring operations
- Involved in creating the dashboard, compiling important data to track the team's Daily performance, preparing submissions and presentations, and documenting processes. Creating the team's monthly performance dashboard and presenting the team's workflow to clients
- Spearheading the documentation of procedures (SOPs) and ensure standardization across operations
- Analyzing financial transactions to identify suspicious activities that may indicate money laundering or terrorist financing
- Conduct thorough investigations of flagged transactions and prepare detailed reports on findings
- Prepare and submit Suspicious Activity Reports (SARs) to regulatory authorities as required.
- Providing training and guidance to staff on AML procedures and regulations to promote awareness and compliance within the organization
- Work closely with regulatory bodies and other departments to ensure a comprehensive approach to AML efforts.
- Reviewing Adverse media search to identify CMT & SAS customers. RFI review by putting entity & customer names. Analyzing customer address through message ID Narration, Cross border, round dollar. Evaluating sanctioned countries
Senior Analyst
HCL Technologies LTD
10.2022 - 04.2025
- Executed customer identification and verification processes, ensuring compliance with regulatory standards and internal policies.
- Executed end-to-end KYC processes for retail clients, ensuring compliance with global and local regulatory standards.
- Conducted due diligence and transaction monitoring to identify suspicious activity in line with anti-money laundering regulations.
- Performed AML risk evaluations, identified suspicious activities, and escalated cases for enhanced due diligence (EDD).
- Streamlined KYC onboarding workflows, reducing turnaround time by 20% while maintaining accuracy and compliance.
- Delivered AML/KYC training sessions to staff, enhancing organizational awareness of compliance obligations.
Senior Analyst
Tele performance Global Service Private Ltd
11.2021 - 09.2022
- Closely Monitoring of every individual or corporate transaction to prevent the risk of bearing to the US Coin-based customers.
- Investigation of account transfers and making detailed reports on the enterprise needs
- Performed a quality check for high-value invoices, Analyses and follow-up with the stakeholders for dispute and parked invoice through emails
- Analysis and follow-up with the stakeholders for disputes and parked invoices through e-mails
Senior Customer Service
HCL Technologies Private Limited
03.2018 - 11.2021
- Handled KYC and AML for BFSI, customer queries regarding sales KYC, AML, Verification
- Performed on BSU (Bereavement support unit) documents, released funds to the representative.
- Monitoring the Customer Account Database for Business Banking services
- Gathering the facilities of BOI customers also analyzing the securities and guarantee
Customer Service Agent
Sundaram Business services
09.2016 - 03.2018
- Carried Out queries for existing customers through calls, collecting reasons for pending payments from the clients.
- Monitored Customer Transaction Records to Assure Consistent Quality and Accuracy, Performing Customer Sales and Upselling Additional Products
- Requirement Gathering, Financial Statement Analysis, Financial Modeling, Planning, and Forecasting
Education
Bachelor's Degree - Commerce
University Of Madras
07-2015
Skills
- Critical Thinking
- Operations Management
- Quality Control & Process Improvement
- Issue Resolution & Investigation Management
- Problem-solving
- Process Controls & Governance
- Lean Study & Implementation
- Risk Management
- Transition Management
KEY ACHIEVEMENTS
- Efficiency Boost: Increased operational efficiency by 20% through strategic project implementation in 2025.
- Team Leadership: Administered team of 5, enhancing AML monitoring operations by 30% in 2026.
- Quality Improvement: Implemented Six Sigma to raise quality from 98% to 99.8%.
- Risk Mitigation Success: Conducted investigations that reduced suspicious transactions by 15%.
Timeline
Business Process Lead
Tata Consultancy Services LTD
05.2025 - 05.2026
Senior Analyst
HCL Technologies LTD
10.2022 - 04.2025
Senior Analyst
Tele performance Global Service Private Ltd
11.2021 - 09.2022
Senior Customer Service
HCL Technologies Private Limited
03.2018 - 11.2021
Customer Service Agent
Sundaram Business services
09.2016 - 03.2018
Bachelor's Degree - Commerce
University Of Madras