AJAY CHOUDHARY
Technical Support Engineer
Pune
Summary
Results-driven Technical Support Engineer with 5+ years of experience supporting enterprise-scale CMD Implementation, Network operation, Salesforce BI, Azure Admin, and RF network environments. Strong expertise in incident management, troubleshooting, project coordination, and stakeholder collaboration.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Technical Support Engineer
Cybage Software
03.2022 - Current
- Performed CMD configuration changes for network monitoring and implementation, enhancing system reliability and performance.
- Developed Bash scripts for network monitoring
- Created and managed online service requests in Jenkins, leveraging Bruno for DES testing and validation.
- Executed feature activation requests using Git Bash and Jenkins, ensuring timely deployment and configuration.
- Facilitated vendor and partner onboarding through the CMD application tool, maintaining compliance and accuracy.
- Configured and set up CMD channels for suppliers, distributors, and partners to streamline distribution workflows.
- Performed CMD configuration changes for network monitoring and implementation, enhancing system reliability and performance.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
Technical Support Engineer
Cybage Software
10.2019 - 02.2022
- Managing Salesforce application projects in hoteling and hospitality domain
- Coordinating timelines and assignments with Hilton stakeholders
- Supporting BI implementation, configuration, and user management
- Handling OTA mapping cases and priority escalations
- Worked in Azure Identity & Access Management team
- Managed users via Azure Portal and Microsoft Partner Center
- Performed Azure AD security checks and risk analysis
Network Engineer
Tata Communications
02.2019 - 10.2019
- Provided Level 1 RF network support in Global NOC
- Monitored PMP technologies including Cambium and Radwin
- Configured access points, VLANs, and backend network settings
- Handled network incidents and change management activities
- Provided support for emergency relocation of Base stations and customer migrations.
- Handled CFT escalations for network outages and provided support for chronic issues, ensuring follow-up until resolutions were achieved.
Education
Bachelor of Engineering - Electronics & Telecommunications
Savitribai Phule Pune University
Pune, Maharashtra01.2019
Skills
Salesforce Tools: Insite, Order Manager, Lightning Web Components (LWC)
Websites
AWARDS
NOC Star Award, Cybage ACE Award
TRAININGS & CERTIFICATIONS
- Microsoft Azure Fundamentals (AZ-900)
- Microsoft Azure Administrator (AZ-104)
- CCNA – Wireless Maintenance Technology
- Waves Certified Telecom Professional
- Linux Administration & Python – Cybage Software
- Parineeti Indo-German Soft Skills Program
Timeline
Technical Support Engineer
Cybage Software
03.2022 - Current
Technical Support Engineer
Cybage Software
10.2019 - 02.2022
Network Engineer
Tata Communications
02.2019 - 10.2019
Bachelor of Engineering - Electronics & Telecommunications
Savitribai Phule Pune University