Microsoft Excel
AJAY JAYACHANDRAN
Sr. Operations Analyst
Ernakulam
Summary
Resourceful Professional with experience working in the field of insurance operations who aims to work in an organization which fosters a dynamic environment. Hardworking professional leader skilled in both strategic planning and tactical execution. Talented at building collaborative partnerships and supporting employees in achieving professional success.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Senior Associate - Operations
Sutherland Global Services
Ernakulam
07.2016 - Current
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Trained and supported new team members, maintaining culture of collaboration.
- Served as liaison, facilitating communication between management and associates.
- Worked varied hours to meet seasonal and business needs.
- Defined work plans in alignment with client requirements.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Introduced new methods, practices and systems to reduce turnaround time.
- Supported supervisor and associated team members to maintain system functionality.
- Worked with engineers and technical staff to recommend hardware and software adjustments and resolve design flaws.
- Produced accurate procedure documentation and organized resources to smoothly execute changes.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Underwriting support for US insurance company - General Insurance
- Preparation of feedbacks and reports to team members and clients.
Assistant Accountant
Space Logics
Ernakulam
12.2015 - 06.2016
- Assists accounts manager in processing of daily accounts.
- Assists in internal company audits.
- Balanced and submitted financial reports for review and approval.
- Completed financial reports, providing insight into performance, operations and cash flow.
- Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Communicated with suppliers to reconcile invoice payments.
- Tracked funds, prepared deposits and reconciled accounts.
Education
MBA - Marketing Management
Annamalai University
01.2015 - 01.2017
Bachelor Of Commerce - Marketing
KMM College Of Arts & Science, MG University
01.2012 - 01.2015
12th - Commerce
Kendriya Vidyalaya Port Trust
Kochi 01.2010 - 01.2012
Skills
Critical thinking and problem solving
Teamwork and collaboration
Professionalism and strong work ethic
Time management
Communication and collaboration
Process improvements
Operations management
Auto insurance
Policy renewals
Client needs analysis
Insurance industry experience
Accomplishments
-Quarterly top performance award from Sutherland Kochi site
-Best performer award from client
Software
Microsoft Power BI
Microsoft PowerPoint
Microsoft Word
ImageRight
Certification
Certified in AINS 101 (Associate in insurance)
Timeline
Certified in AINS 101 (Associate in insurance)
12-2022
Senior Associate - Operations
Sutherland Global Services
07.2016 - Current
Assistant Accountant
Space Logics
12.2015 - 06.2016
MBA - Marketing Management
Annamalai University
01.2015 - 01.2017
Bachelor Of Commerce - Marketing
KMM College Of Arts & Science, MG University
01.2012 - 01.2015
12th - Commerce
Kendriya Vidyalaya Port Trust
01.2010 - 01.2012